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Updated: Sep 18, 2026
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SAP C_TCRM20_60 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) |
| Exam Number: | C_TCRM20_60 |
| Passing Score: | 55% |
| Exam Format: | Multiple Response, Multiple Choice |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) |
| Certificate Validity Period: | Legacy certification; no fixed validity period published. The exam has been retired by SAP. |
| Real Exam Qty: | 80 |
| Exam Price: | EUR 550 (historical SAP list price; regional pricing may vary) |
| Available Languages: | English, German |
| Exam Way: | Originally delivered through SAP authorized testing centers; legacy exam (now retired by SAP). |
| Pre Condition: | No mandatory prerequisite examination. SAP recommends 1-3 years of knowledge and practical experience supported by the corresponding SAP training courses. |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_TCRM20_60 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Process | 12-16% | - Service Management
|
| Marketing Fundamentals | 8-12% | - Marketing Processes
|
| Interaction Center | 8-12% | - Customer Interaction Processing
|
| Sales Process | 12-16% | - Sales Management
|
| CRM Fundamentals and Architecture | 8-12% | - CRM Basics
|
| Middleware and Integration | 12-16% | - Data Exchange
|
| Activities and Business Transactions | 8-12% | - Transaction Processing
|
| Pricing and Billing Integration | 8-12% | - Pricing Concepts
|
| Organizational Model and Master Data | 8-12% | - Master Data Management
|
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