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Updated: May 31, 2026
No. of Questions: 92 Questions & Answers with Testing Engine
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Apple Macintosh Service Sample Questions:
1. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
A) Knowledge Base
B) User's manual
C) Discussions
D) Downloads
2. How did you prepare for this exam? (Choose all that apply.)
A) self-taught
B) self-study AppleCare Technician Training purchased from Apple
C) non-Apple courses or books
D) on-the-job training / apprenticeship
E) none of the above
F) Apple leader-led technician training course
G) Apple Mac OS X Help Desk Essentials leader-led course
3. Which of the following can permanently damage an LCD display?
A) Rubbing the display.
B) Turning brightness up too high.
C) Using a screen saver.
D) Not using a screen saver.
4. What is the function of the SMC in an Intel Mac?
A) The SMC manages the amount of virtual memory used.
B) The SMC manages all communication with attached peripherals.
C) The SMC controls the speed of the hard drive.
D) The SMC controls all aspects of power flow.
5. Which THREE of the following are valid CRT safety rules? SELECT THREE
A) Remove any metal jewelry.
B) Touch the computer's metal chassis.
C) Wear a grounded ESD wrist strap.
D) Don't work alone.
E) Connect the AC power cord.
F) Wear safety goggles.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A,D,F |
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