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Updated: Sep 15, 2026
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Apple 9L0-005 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Desktop Service Certification Exam |
| Exam Number: | 9L0-005 |
| Real Exam Qty: | 72 |
| Related Certifications: | Apple Service Certification Apple Certified Mac Technician (ACMT) |
| Available Languages: | English |
| Exam Format: | Multiple-select, Multiple-choice, Matching |
| Exam Price: | $149 USD |
| Exam Duration: | 90 minutes |
| Passing Score: | 76% |
| Sample Questions: | Apple 9L0-005 Sample Questions |
| Exam Way: | Online (Pearson VUE) |
| Pre Condition: | AppleCare Technician Training (recommended) |
| Official Syllabus URL: | https://training.apple.com |
Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: macOS Installation & Setup | - Installation
|
| Topic 2: Applications & Troubleshooting | - System Troubleshooting
|
| Topic 3: Desktops & Displays | - Troubleshooting & Repair
|
| Topic 4: Network Configuration | - Sharing & Services
|
| Topic 5: User Accounts & Permissions | - Account Management
|
Apple Desktop Service Certification Sample Questions:
A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?
- A. The eMac will need to be repaired before any data can be recovered from it.
- B. Remove the hard drive from the eMac and install it into the Power Mac G5.
- C. Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.
- D. Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
Correct Answer: D 🗳️
Which THREE of the following are valid CRT safety rules? SELECT THREE
- A. Remove any metal jewelry.
- B. Touch the computer's metal chassis.
- C. Wear a grounded ESD wrist strap.
- D. Don't work alone.
- E. Connect the AC power cord.
- F. Wear safety goggles.
Correct Answer: A,D,F 🗳️
Which of the following is NOT a valid power saving technique in recent Macintosh computers?
- A. Use wireless networks instead of wired networks.
- B. Quit all the communications applications that may use the modem.
- C. Set up locations optimized for different environments.
- D. Activate the automatic display sleeping.
- E. Activate the automatic hard disk sleep.
Correct Answer: A 🗳️
Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO
- A. You can't connect to the Internet
- B. The power button or power indicator lights up
- C. You may hear fan or drive noise
- D. The cursor is frozen and the system is unresponsive.
- E. You don't hear a startup chime
Correct Answer: B,C 🗳️
In this photo, what type of port does the number 9 identify?
- A. FireWire 800
- B. Mini-VGA
- C. USB
- D. FireWire
Correct Answer: A 🗳️
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