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Updated: Sep 20, 2026
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Nortel 922-060 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel Contact Center Manager RIs. 7.0 Administration |
| Exam Number: | 922-060 |
| Exam Format: | Multiple Choice, Scenario-Based |
| Certificate Validity Period: | 2 years |
| Available Languages: | French, Spanish, English |
| Exam Duration: | 90-120 |
| Real Exam Qty: | 95-105 |
| Related Certifications: | NNCSS Contact Center Suite Nortel Contact Center Rls.7.0 Technical Support |
| Exam Price: | USD 125-150 |
| Passing Score: | 70%-75% |
| Recommended Training: | Nortel Official Training Guides |
| Exam Registration: | Prometric Registration |
| Exam Way: | Proctored onsite at Prometric test centers |
| Pre Condition: | Basic knowledge of Nortel CS 1000 and IP telephony concepts; prior experience with Nortel Contact Center environment recommended |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel_certifications |
Nortel 922-060 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Support | 10% | - Common operational issues - Diagnostic tools and procedures - Connectivity and call flow problems |
| Administration & User Management | 25% | - Call presentation and control settings - Administrator accounts and permissions - Agent and supervisor configuration - Skill groups and routing strategies |
| System Overview & Architecture | 20% | - Server and software architecture - Contact Center Manager RIs.7.0 components - Integration with Communication Server 1000 |
| Installation & Configuration | 25% | - Software installation and setup - Pre-installation requirements - License management - Basic system configuration |
| Maintenance & Monitoring | 20% | - Log files and alarm management - Performance monitoring tools - System backup and restore procedures - Software updates and patches |
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