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Updated: Jul 18, 2026
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Nortel 920-106 Exam Overview:
| Certification Vendor: | Nortel |
| Exam Name: | NNCSS SYMPOSIUM CALL CENTER EXAM |
| Exam Number: | 920-106 |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 125-150 |
| Real Exam Qty: | 76-81 |
| Passing Score: | 70-75% |
| Certificate Validity Period: | Expired / Retired |
| Related Certifications: | NNCSS Symposium Call Center Server NNCSS Contact Center Support |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-Based |
| Recommended Training: | Nortel Official Symposium Call Center Training |
| Exam Registration: | Originally via Prometric / Pearson VUE |
| Sample Questions: | Nortel 920-106 Sample Questions |
| Exam Way: | Computer-Based Testing (CBT) at authorized test centers |
| Pre Condition: | None required; prior experience with Nortel Symposium Call Center recommended |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel_certifications |
Nortel 920-106 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Symposium Call Center Overview & Architecture | 25% | - Software architecture and releases - System components and hardware - Network integration and protocols |
| Topic 2: Installation & Configuration | 25% | - Server setup and deployment - Basic configuration parameters - Database and licensing setup |
| Topic 3: Administration & Operation | 25% | - Call routing and queue management - Daily operational tasks - User management and permissions |
| Topic 4: Maintenance & Troubleshooting | 25% | - Monitoring and performance tuning - Fault isolation and resolution - Backup and restore procedures |
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