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Updated: Sep 22, 2026
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Nortel 920-166 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS Contact Center Multimedia Release 6.0 (920-166) |
| Exam Number: | 920-166 |
| Related Certifications: | Nortel Contact Center Suite Certifications |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: | Nortel 920-166 Sample Questions |
| Pre Condition: | No formal prerequisite information available; knowledge of contact center fundamentals is recommended. |
Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Multimedia Contact Handling | - Interaction types
|
| Administration and Maintenance | - Maintenance tasks
|
| Contact Center Multimedia Architecture | - System components overview
|
| Installation and Configuration | - Deployment setup
|
| Troubleshooting and Optimization | - Optimization techniques
|
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