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Updated: Sep 01, 2026
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Nortel 920-167 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center RIS.6.0 Application Developer |
| Exam Number: | 920-167 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Related Certifications: | NCSS (Nortel Certified Support Specialist) - Contact Center RIS.6.0 |
| Sample Questions: | Nortel 920-167 Sample Questions |
| Exam Way: | Authorized Nortel testing center (onsite computer-based exam). |
| Pre Condition: | No formal prerequisite exam was publicly specified; experience with Nortel Contact Center RIS.6.0 application development and related technologies was recommended. |
Nortel 920-167 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Communication Control and APIs | - Programming interfaces
|
| Topic 2: Testing and Debugging | - Application validation
|
| Topic 3: Deployment and Maintenance | - Application deployment
|
| Topic 4: Security and Administration | - Application security
|
| Topic 5: Data Integration | - External system connectivity
|
| Topic 6: Application Development Fundamentals | - Development framework
|
| Topic 7: Contact Center RIS.6.0 Architecture | - System architecture and components
|
| Topic 8: Call Processing Applications | - Call flow development
|
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