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Updated: Sep 02, 2026
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Nortel 920-105 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NNCSS Symposium Call Center Server Install and Maintenance |
| Exam Number: | 920-105 |
| Exam Format: | Multiple choice |
| Related Certifications: | Nortel Networks Certification (NNCE / NNCSS Track) |
| Available Languages: | English |
| Sample Questions: | Nortel 920-105 Sample Questions |
| Exam Way: | Typically delivered via Nortel authorized certification/testing partners or legacy proctored exam systems. |
| Pre Condition: | Recommended experience with call center systems, telephony fundamentals, and Nortel Symposium architecture. |
Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Deployment | - Hardware and software prerequisites - Installation procedures for Symposium Call Center Server - Initial system configuration |
| Topic 2: Call Center Server Architecture | - Call routing and call processing fundamentals - Server roles and system architecture - Symposium Call Center components overview |
| Topic 3: Maintenance and Monitoring | - Performance tuning and optimization - Backup and recovery procedures - System monitoring tools and logs |
| Topic 4: Troubleshooting and Support | - System health verification - Common installation and runtime issues - Error diagnostics and resolution |
| Topic 5: Configuration and Administration | - Queue and routing configuration - Agent and skillset configuration - User and role management |
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