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Updated: Jul 24, 2026
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Avaya 132-S-916.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Specialist - IP Office Implement and Support Elective Exam |
| Exam Number: | 132-S-916.2 |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) - IP Office Platform |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Passing Score: | 68% |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 70 |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya IP Office Implementation & Support Training Avaya Official Documentation |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 132-S-916.2 Sample Questions |
| Exam Way: | Delivered via authorized testing centers or online proctored exam |
| Pre Condition: | Recommended: Basic IP networking knowledge, understanding of SIP/H.323, and hands-on experience with Avaya IP Office |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 132-S-916.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony & Voicemail Administration | 25% | - User, extension and group management - Call routing, dial plans and trunk configuration - Voicemail Pro and embedded voicemail setup |
| Topic 2: System Maintenance & Troubleshooting | 25% | - Troubleshooting voice quality, connectivity and feature issues - Monitoring system health and logs - Software updates and licensing |
| Topic 3: IP Office Platform Installation & Configuration | 30% | - Network integration and IP telephony protocols - IP Office Server Edition configuration - System hardware and software setup |
| Topic 4: Integration & Advanced Features | 20% | - Integration with third-party applications - Unified communications and mobility features - Security and backup/restore procedures |
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