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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Sales and Customer Engagement Skills- Competitive positioning
  • 1. Differentiating HP BSM solutions
    • 2. Handling objections in enterprise sales
      - Consultative selling methodology
      • 1. Value-based selling techniques
        • 2. Discovery of business requirements
          HP Business Service Management Solutions Overview- HP Business Service Management (BSM) value proposition
          • 1. IT service monitoring concepts
            • 2. Business-aligned IT management
              - HP BSM solution positioning and sales approach
              • 1. Solution mapping to business outcomes
                • 2. Customer pain points identification
                  HP Software and IT Management Portfolio- HP IT Service Management solutions
                  • 1. Incident and performance management
                    • 2. Service monitoring and analytics
                      - Integration with enterprise IT environments
                      • 1. Hybrid IT environments
                        • 2. Cloud and on-prem integration concepts

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          Question #1

                          What are IT market drivers for customers seeking a solution for Application Performance Management? (Select three.)

                          • A. distributed applications
                          • B. cloud/virtualization/mobility
                          • C. reduced IT budgets
                          • D. multiple network monitors
                          • E. storage availability
                          • F. log operation analytics
                          Reveal Solution  Discussion  0

                          Correct Answer: A,B,D  🗳️

                          Question #2

                          What is the key component supporting the HP Operations Bridge solution that is not a standalone product?

                          • A. Real User Monitor
                          • B. Run Time Service Model
                          • C. Operations Manager Dashboard
                          • D. Service Health Reporter
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).

                          Question #3

                          With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?

                          • A. director of service management
                          • B. director of mobile applications
                          • C. director of application quality
                          • D. director of security
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Question #4

                          Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

                          • A. triage process improvements
                          • B. service ticket automation
                          • C. consolidating operations monitoring into a "single pane of glass"
                          • D. enhancing the ability of IT to support business operations
                          • E. performing real-time modeling of the IT infrastructure
                          • F. aligning the activities of IT with the strategic goals of the business
                          Reveal Solution  Discussion  0

                          Correct Answer: C,E,F  🗳️

                          Question #5

                          Which HP Operations Bridge opportunity addresses an "over-expenditure on support resources and multi-vendor tools" pain point?

                          • A. an inability to manage data storage/optimization
                          • B. an inability to perform mobile application monitoring
                          • C. a requirement to release applications into production more rapidly
                          • D. a requirement to reduce OpEx costs
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

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