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HP HP2-N49 Exam Syllabus Topics:

HP Selling HP Business Service Management Solutions Sample Questions:

1. Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?

A) Connecting an IT management process with a business objective and a measureable benefit.
B) Illustrating similar customer success cases and determining which best matches the customer's priority need.
C) Evaluating the customer's budget for a BSM solution and providing a measureable benefit.
D) Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.

2. With which persona should a salesperson discuss diagnosing the downtime of mission critical applications?

A) director of service management
B) director of mobile applications
C) director of distributed systems
D) director of performance testing

3. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) triage process improvements
B) service ticket automation
C) consolidating operations monitoring into a "single pane of glass"
D) enhancing the ability of IT to support business operations
E) performing real-time modeling of the IT infrastructure
F) aligning the activities of IT with the strategic goals of the business

4. Which primary IT process areas does the HP Operations Bridge solution help improve or enable?
(Select three.)

A) B storage tracking
B) cross-domain reporting
C) log analytics
D) monitor automation
E) H automation of event correlation
F) real user monitoring

5. In addition to the director of operations, which personas should a salesperson include as key influences when discussing an HP Operations Bridge solution? (Select three.)

A) director of service management
B) director of distributed systems
C) director of performance testing
D) mobile applications administrator
E) director of quality assurance
F) LOB manager for applications support

Solutions: