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Last Updated: Aug 09, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Integration | 16% | - API and Web Services - Third-Party System Integration - Integration with SAP ERP and CRM - SAP FSM System Configuration |
| Topic 2: Service Order Management | 26% | - Service Order Scheduling and Planning - Service Order Status Management - Service Order Assignment and Routing - Service Order Creation and Processing |
| Topic 3: Mobile Application | 20% | - Real-Time Communication - Mobile Checkout and Time Tracking - Offline Capabilities - Field Service Mobile App Features |
| Topic 4: Service Reporting and Analytics | 16% | - Reports and Dashboards - Service Performance Metrics - Custom Report Generation - KPI Monitoring and Analysis |
| Topic 5: Resource Management | 22% | - Workforce Planning and Forecasting - Technician Management - Travel and Route Optimization - Skill-Based Matching |
1. What information is contained in the QR code?
Choose the correct answer.
A) A link pointing to the Self Service Portal
B) A short URL pointing to the web page with the chat assistant
C) A URI with the phone number of the responsible technician
2. Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Development of new AI features
B) Collection of daily and historical data on system health
C) Real-time financial analysis
D) Jump-ins to SAP Cloud ALM applications for detailed insights
E) Overview of System Health score for SAP systems
3. The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A) True
B) False
4. What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
A) Marketing strategy certification
B) Mandatory annual reviews
C) Project-level professional certification
D) Support Accreditation
5. What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.
A) SAP Field Service Management covers planning and dispatching as well as mobile execution, whereas SAP Service and Asset Manager covers only mobile execution.
B) SAP Field Service Management covers planning, whereas SAP Service and Asset Manager covers execution.
C) SAP Service and Asset Manager covers planning and dispatching as well as mobile execution, whereas SAP Field Service Management covers only mobile execution.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D,E | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: A |
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