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Last Updated: Sep 03, 2026
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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 3: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 4: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 5: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 6: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 7: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 8: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 9: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
A. True
B. False
Question 2
Which of the following is not a crowd role?
Choose the correct answer.
A. Crowd Owner
B. Partner Technician
C. Service Customer
D. Partner Admin/Manager
Question 3
How do validated partners qualify for expert status?
There are three correct answers.
A. By exceeding standard marketing metrics
B. By maintaining over 80% Clean Core Quality Gates accepted
C. By completing RISE projects with significant innovation
D. By achieving an ACV over EUR 550,000 in the last 24 months
Question 4
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
A. Predicting assignment duration
B. Creating activity summaries
C. Filtering on the planning list
D. Filling smartforms
Question 5
The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A. True
B. False
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B,C,D | Question 4 Answer: A,B,C | Question 5 Answer: B |
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