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Last Updated: Sep 20, 2026
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SAP C_C4H410_01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Number: | C_C4H410_01 |
| Certificate Validity Period: | N/A |
| Passing Score: | 63% |
| Exam Format: | multiple response, multiple choice |
| Real Exam Qty: | 80–88 |
| Exam Price: | approx. 500 USD |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud Version 2 (C_C4H410_21) SAP Certified Application Associate - SAP Service Cloud 1911 |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite at Pearson VUE or online proctored |
| Pre Condition: | None formal; recommended SAP Sales Cloud functional experience |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting & Analytics | - Dashboards and key figures - Analytics work center design |
| Account and Contact Management | - Account hierarchy and master data - Contact assignment and relationship handling |
| Sales Planning & Forecasting | - Sales target planning dimensions - Forecasting based on opportunity attributes |
| Quotations and Order Management | - Sales quote processing - Order management basics |
| Integration & Data Migration | - Data migration templates and mapping - Integration with backend systems |
| Lead & Opportunity Management | - Opportunity creation and qualification - Lead processing and lifecycle |
| Fine Tuning & Administration | - Workflow and rules for automation - Business roles and access control |
| Sales Cloud Overview & Scoping | - Functional capabilities of SAP Sales Cloud - Business process scenarios |
C_C4H410_01 Exam Facts, Digital Convenience and Global Support
- Integration & Data Migration ()
- Lead & Opportunity Management ()
- Quotations and Order Management ()
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
Which object do you use to assign the security policy for your SAP Hybris Cloud for Customer project?
Please choose the correct answer.
Response:
- A. Employee
- B. Business User
- C. Business Role
- D. Organization Unit
Correct Answer: B 🗳️
What you can use to map the complex organizational structure of a large account in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
- A. Product Hierarchy
- B. Territory Hierarchy
- C. Organizational Structure
- D. Account Hierarchy
Correct Answer: D 🗳️
What is the difference between a business user and an employee?
There are 2 correct answers to this question.
Response:
- A. Business users can be assigned access rights and business roles.
- B. Employees need to be assigned directly to the organizational structure.
- C. Business users can be created using the data migration template.
- D. Employees can be assigned access rights and business roles.
Correct Answer: A,B 🗳️
Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should you NOT perform during these two weeks?
There are 2 correct answers to this question.
Response:
- A. Apply SDK solution.
- B. Request new tenants.
- C. Update the business configuration.
- D. Update fine tuning.
Correct Answer: A,B 🗳️
Which of the following activities can you perform with the SAP add-in for Microsoft Excel?
There are 2 correct answers to this question.
Response:
- A. Upload Microsoft Excel workbooks to SAP Cloud for Customer
- B. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
- C. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
- D. Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
Correct Answer: A,B 🗳️
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