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Last Updated: Sep 22, 2026
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SAP C-C4C12-1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Exam Number: | C-C4C12-1811 |
| Certificate Validity Period: | Typically 2 years |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Passing Score: | 61% |
| Exam Format: | Multiple-choice, Scenario-based, Single/multiple response |
| Real Exam Qty: | 80 |
| Exam Price: | USD $200–$500 (varies by region and subscription type) |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Recommended Training: | C4C10 – SAP Cloud for Customer Implementation SAP Learning Hub – C4C / Sales Cloud Curriculum |
| Exam Registration: | SAP Certification Hub (CER006) SAP Training & Certification Shop |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored via SAP Certification Hub; Onsite at authorized Pearson VUE / SAP training centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud / Cloud for Customer and hands-on experience recommended; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c12_1811-sap-certified-application-associate-sap-sales-cloud-1811 |
SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Product and Pricing | 8%–12% | - Pricing configuration - Price lists and discount determination - Product master data |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Document flow and status management - Sales order integration |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Lead qualification and conversion - Opportunity lifecycle and forecasting |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
SAP Certified Application Associate - SAP Sales Cloud 1811 Essentials: What Candidates Ask
- Data Migration (<8%)
- Quotation and Sales Order Management (8%–12%)
- User Management (8%–12%)
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Which of the following priorities are available for SAP Cloud for Customer ticket response times? Choose the correct answers.
- A. Low
- B. Urgent
- C. Medium
- D. Very high
- E. Immediate
Correct Answer: A,B,E 🗳️
Where do you need to maintain the sales data flag to define an account team as sales area dependent?
- A. Involved parties
- B. Party role definition
- C. Party determination
- D. Customer role
Correct Answer: B 🗳️
Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this? (2 correct answers)
- A. Create a new approval process
- B. Define a condition in the approval process
- C. Assign an e-mail template for approval communication
- D. Create a copy of the default approval process and maintain the copy
Correct Answer: B,D 🗳️
On which of the following dimensions can you define a sales target plan? (2 correct answers)
- A. Sales Unit
- B. Service Category
- C. Product Category
- D. Account Hierarchy
Correct Answer: A,C 🗳️
You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration? (2 correct answers)
- A. Create and access contacts
- B. Create opportunities
- C. Synchronize and exchange leads
- D. Synchronize and exchange appointments
Correct Answer: A,D 🗳️
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