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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Security18%- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
- Slack security and compliance
  • 1. Retention policies and export
  • 2. Enterprise Key Management (EKM)
  • 3. Data Loss Prevention (DLP)
Migration and Change Management5%- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
Discovery20%- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
Workflows and Integrations12%- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
Governance and Administration20%- Workspace administration
  • 1. Workspace settings and policies
  • 2. Roles and permissions
  • 3. Guest access management
- Governance framework
  • 1. Acceptable use policies
  • 2. Data governance and compliance
  • 3. Channel management policies
Channel Strategy25%- Channel architecture design
  • 1. Public vs. private channel strategy
  • 2. Channel naming conventions and organization
  • 3. Channel segments and cross-org channels
- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management

Salesforce Certified Slack Consultant Sample Questions:

Question #1

Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

  • A. Encourage employees to delete answered questions to keep the channel organized.
  • B. Create a workflow where employees can engage by submitting questions.
  • C. Ask employees to respond to messages with emoji reactions.
  • D. Leave posting permissions open to encourage engagement.
  • E. Restrict posting permissions to include only the session moderators.
Reveal Solution  Discussion  0

Correct Answer: B,E  🗳️

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Question #2

What can you do to prevent the creation of duplicate users as a result of a grid migration?

  • A. Ensure users' emails in Slack match SSO.
  • B. Require users to login with their existing email and password.
  • C. Make sure all guests are promoted to full members.
  • D. Ask users to update their usernames to a standard nomenclature.
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Correct Answer: A  🗳️

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Question #3

According to best practices, how often should you recommend that your client conduct a Slack policies and settings review to ensure that those policies and settings are driving the intended results?

  • A. Quarterly
  • B. Annually
  • C. Monthly
  • D. Ad hoc
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

  • A. Grid design
  • B. Channel strategy
  • C. Discovery
  • D. Governance
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Correct Answer: A  🗳️

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Question #5

Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

  • A. Through multi-workspace channels.
  • B. Through a separate hidden workspace.
  • C. Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
  • D. House all acquisition related channels in a global workspace and make all channels private.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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