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Salesforce Certified Slack Administrator Sample Questions:

1. Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.
HR has its own workspace.
How should you advise the HR Director to use Slack for this use case?
(Select the best answer.)

A) Create an org-wide public channel for recruiting and hiring, and add all hiring managers in the organization.
B) Create a private channel in the HR workspace, and add all hiring managers in the organization.
C) Create a public channel in the HR workspace, and add all hiring managers in the organization.
D) Create an org-wide private channel for recruiting and hiring, and add all hiring managers in the organization.

2. Your company just moved to Slack Enterprise Grid after using Slack inconsistently across departments.
Current situation:
* Marketing team: one workspace with hundreds of channels and customizations.
* Sales team: two separate workspaces ("The Greatest Sales Team" and "More Deals More Money") with a few dozen channels each.
What is the best approach for streamlining your Enterprise Grid design while still meeting organizational needs? (Select the best answer.)

A) Delete the two sales workspaces and create a new workspace called "Sales" since you can't change core workspace details such as the URL. Leave the marketing workspace as-is.
B) Export all the existing workspace data from all workspaces and then import it into your new Enterprise Grid Org as a single consolidated workspace.
C) Consolidate "More Deals More Money" and "The Greatest Sales Team," then rename the workspace as
"Sales." Then, update the URL to align with your organization's branding. Leave the marketing workspace as-is.
D) Move all the data out of the two sales workspaces and into the marketing workspace. Rename the marketing workspace to "Marketing and Sales." Archive the two sales workspaces.

3. Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?

A) Change the channel management permission for managing posting permissions in all channels to Everyone.
B) Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.
C) Change the invitations permission to require Workspace Admins/Owners approval.
D) Change the setting for join and leave messages, so they do not show in channels when employees come and go.

4. Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking questions.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)

A) Archive the channel and create a new channel to eliminate the noise.
B) Encourage employees to direct message the HR team with questions and confidential information.
C) Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
D) Limit the posting permissions to Org Admins, plus specific people.

5. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
B) Encourage executives to model this behavior and communicate in public channels themselves.
C) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D) Work closely with the executive team, and have them mandate public channel usage.

Solutions: