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Last Updated: Sep 12, 2026
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Field Service Fundamentals | - Field service business processes and use cases
|
| Topic 2: Work Order Management | - Work order creation and lifecycle
|
| Topic 3: Scheduling and Dispatch | - Scheduling optimization
|
| Topic 4: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Topic 5: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 6: Reporting and Optimization | - Analytics and performance tracking
|
Salesforce Certified Field Service Consultant Sample Questions:
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers
- A. Custom Approval Process on Work Orders
- B. Custom Work Order Escalation Rules
- C. Custom Work Order Status
- D. Custom Validation Rule on Work Orders
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Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
- A. Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- B. Create a Work Order and Work Order Line Item for each Asset being serviced.
- C. Create a Work Type and Work Order for each Asset being serviced.
- D. Create a Work Type to automatically create relevant line items for each Asset.
Explanation: Only visible for Prep4King members. You can sign-up / login (it's free).
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
- A. Create Work Types with Products Required.
- B. Create Work Types and Locations.
- C. Create Work Types with Products Consumed.
- D. Create Work Types with Work Order Line Items.
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Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?
- A. Configure an account preference on the Service Resource record.
- B. Include the Required Resource work type in Scheduling Policies.
- C. Assign a Preferred status Resource Preference to the Account.
- D. Designate a Skill-based resource to the Work Order.
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Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
- A. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- B. Leverage the Match Skills Scheduling Policy when scheduling appointments.
- C. a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
- D. Leverage the Match Skills Work Rule when scheduling appointments.
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