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Last Updated: Jul 28, 2026

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Microsoft MB-910 certification exam is a fundamental exam for the Microsoft Dynamics 365 Customer Engagement (CRM) solution. Microsoft Dynamics 365 Fundamentals (CRM) certification exam is designed to test the candidate’s knowledge of the fundamental concepts of Microsoft Dynamics 365 Customer Engagement. It is intended for individuals who want to demonstrate their knowledge of the Dynamics 365 Customer Engagement solution to potential employers or clients.

To prepare for the MB-910 exam, candidates should have a basic understanding of Microsoft Dynamics 365 CRM and its features. They should also have experience in using the application to manage customer relationships and perform tasks related to sales, marketing, and service. Candidates can prepare for the exam by taking online courses, reading study materials, and practicing with sample questions.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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Microsoft MB-910 exam is a great way to demonstrate your knowledge and skills in Microsoft Dynamics 365. Whether you are new to the platform or looking to advance your career, this certification can help you achieve your goals. With the right preparation and study materials, you can pass the MB-910 exam and become a certified Dynamics 365 professional.

Microsoft MB-910 Exam Syllabus Topics:

SectionObjectives
Describe Dynamics 365 Customer Service capabilities- Customer support features
  • 1. Case management
    • 2. Knowledge base usage
      • 3. Omnichannel engagement basics
        Describe Dynamics 365 customer engagement apps- Overview of Dynamics 365 CRM applications
        • 1. Sales capabilities overview
          • 2. Marketing capabilities overview
            • 3. Customer Service capabilities overview
              Describe Dynamics 365 Sales capabilities- Sales lifecycle and core features
              • 1. Accounts and contacts management
                • 2. Leads and opportunities management
                  • 3. Sales reporting and dashboards
                    Describe Dynamics 365 Marketing capabilities- Marketing automation fundamentals
                    • 1. Segmentation and targeting
                      • 2. Email marketing basics
                        • 3. Customer journey concepts

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