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Last Updated: Jul 28, 2026
No. of Questions: 161 Questions & Answers with Testing Engine
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The MB-910 exam is a computer-based test that can be taken at a Microsoft testing center or online from the comfort of your home or office. MB-910 exam consists of multiple-choice questions and is timed at 90 minutes. To pass the exam, you must score at least 700 out of 1000. MB-910 exam fee is $165, and you can register for the exam on the Microsoft website. If you fail the exam, you can retake it after a waiting period of 24 hours.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 (Microsoft Dynamics 365 Fundamentals (CRM)) certification exam is designed to test the knowledge and skills of candidates in using Microsoft Dynamics 365 for customer relationship management. MB-910 exam is intended for professionals who are interested in demonstrating their understanding of the concepts and functionality of Dynamics 365 CRM to potential employers and clients.
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Number of Questions | 40-60 |
| Exam Code | MB-910 |
| Schedule Exam | Pearson VUE |
| Passing Score | 700 / 1000 |
| Duration | 60 mins |
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Exam Price | $99 (USD) |
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Email marketing and customer journeys - Integration with Copilot - Event management features - Capabilities and use cases - Lead generation and qualification - Marketing forms, pages, and segments |
| Topic 2: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Core features and scheduling capabilities - Mobile app and offline functionality |
| Topic 3: Describe Dynamics 365 Sales | 20-25% | - Business process flows - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Product catalog, price lists, and unit groups - Core capabilities and business scenarios - Sales accelerators and forecasting |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Data management and reporting basics - Common features and navigation - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement - Security and access control |
| Topic 5: Describe Dynamics 365 Customer Service | 20-25% | - SLA and routing rules - Knowledge base and entitlements - Key components and use cases - Case management lifecycle - Unified service desk and channels |
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