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Last Updated: Sep 01, 2026
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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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The ITILSC-SOA exam consists of 40 multiple-choice questions that are to be completed within 90 minutes. ITILSC-SOA-JPN exam is available in various languages, including English, Dutch, French, German, and Spanish. The passing score for this certification exam is 65%, and successful candidates are awarded the ITIL Service Capability Service Offerings and Agreements certificate, which is a globally recognized certification in IT service management.
EXIN ITILSC-SOA exam is a challenging certification exam that requires individuals to have a deep understanding of service offerings and agreements in the ITIL framework. ITILSC-SOA-JPN exam covers topics such as service portfolio management, service level management, service catalogue management, demand management, and supplier management. It also covers topics such as financial management for IT services and business relationship management.
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| Section | Weight | Objectives |
|---|---|---|
| Roles, Responsibilities and Implementation | 5% | - Technology and tool considerations - Challenges and critical success factors - Key roles in SOA processes |
| Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Review and improvement of service levels - Negotiation, monitoring and reporting |
| Financial Management for IT Services | 15% | - Pricing and value demonstration - Cost models and ROI calculation - Budgeting, accounting and charging |
| Introduction to Service Offerings and Agreements | 10% | - Relationship with ITIL service lifecycle - Key concepts and value to business - Purpose, objectives and scope of SOA |
| Supplier Management | 10% | - Evaluation, selection and performance monitoring - Supplier categories and contracts - Contract management and renewal |
| Demand Management | 10% | - Influencing and managing demand - Patterns of business activity - Link to capacity and service portfolio |
| Service Catalogue Management | 15% | - Integration with other processes - Structure, content and maintenance - Business and technical views |
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Portfolio structure and categorization - Business case and investment justification |
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