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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. What competency is the MOST important when performing the activity 'event logging'?

A) Coordinator/communicator
B) Technical expert
C) Leader
D) Methods and techniques expert

2. The use of an integrated information system is an important aspect of which capability level for the 'service request management' practice?

A) Level 4
B) Level 5
C) Level 2
D) Level 3

3. What should the service request management practice handle in order to support the agreed quality of a service?

A) Requests to resolve an interruption to an agreed service
B) Requests for design of a new service
C) Requests that initiate an agreed service action
D) Requests to determine the root cause of an incident

4. How should an organization BEST assess how well problem management is contributing to the organization's success?

A) By measuring and reporting the key performance indicators defined in the practice guide
B) By documenting the organization's service value system
C) By using the ITIL maturity model described in the practice guide
D) By engaging independent consultants to assess and report on the practice

5. Which of the following describes the purpose of the service desk practice desk practice?

A) To reduce the likelihood and impact of incidents by Identifying, actual and potential causes of incidents
B) To minimize the negative impact of incidents by restoring normal service operation as quickly possible
C) To systematically observe services and service components, and record and report selected changes of state
D) To ensure that the demand tor incident resolution and service requests is captured

Solutions: