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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A) Swarming
B) Kanban
C) Shift-left testing
D) ChatOps

2. What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

A) The organization is not ready for a cultural change
B) The organization needs to maintain high levels of information security
C) The organization's customers value resilience over speed
D) The organization already uses an Agile approach to software development

3. An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?

A) By ensuring that the organization's technology architecture is aligned with its product and service architecture
B) By collecting information from customers and other stakeholders to fully understand the requirements and environments
C) By reviewing the 'definition of done' to ensure that response times are included
D) By establishing acceptance criteria in line with customer requirements

4. An organization is under constant pressure to release new software features. Shortcuts are sometimes used to introduce features, and incidents are often solved with workarounds. As a result, the product is becoming increasingly difficult to maintain.
Which is the BEST approach to take in this situation?

A) Move to a loosely coupled architecture
B) Allocate resources to reduce technical debt
C) Implement a continual business analysis process
D) Adopt A/B testing

5. A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

A) Segregation of duties
B) Matrix management
C) Command and control
D) T-shaped people

Solutions: