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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Social everywhere
B) Idea center
C) Social forums
D) Blogs

2. What is the flagship (leading product) of IBM social software?

A) IBM Tivoli Manager
B) IBM Connections
C) IBM WebSphere
D) IBM Lotus Quickr

3. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) Machines are more reliable than people.
B) People don't add to the shareholder value, only profits do.
C) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
D) Your people are costing you too much money. Let me show you how to replace them with computers.

4. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Insulated (private)
B) Informational (helpful)
C) Identifying (personalized)
D) Incredible (awesome)

5. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming more instrumented, interconnected, and intelligent.
B) The world is becoming simpler and focused.
C) The pace of adoption of new technologies is slowing down.
D) The world is becoming less instrumented and interconnected.

Solutions: