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HP LaserJet Solutions Sample Questions:

1. Certpaper.com has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?

A) the HDD is not initialized
B) firmware needs to be downloaded on to the HDD
C) the 40GB HDD is not compatible and needs a 20GB HDD
D) the sending option is never available in the control panel

2. What is the first step in the color printing process?

A) The tone is developed into the OP
B) The OPC surface is charged.
C) The formatter splits the print data into four color planes.
D) The laser discharges certain areas on the OPC.

3. You are applying the troubleshooting methodology to help you resolve an issue with a LaserJet printer. You have specified and analyzed the symptom. What should you do next?

A) Prioritize possible causes.
B) Determine the possible causes.
C) Develop a solution path.
D) Identify a possible solution.

4. You are troubleshooting a non-functional printer and have identified and analyzed all symptoms associated with the particular problem. What should you do next?

A) Develop an action plan for problem resolution.
B) Narrow the symptoms to one critical area.
C) Determine and prioritize possible causes.
D) Identify a possible solution.

5. What is the first step in the color printing process?

A) The laser discharges certain areas on the OP
B) The tone is developed into the OP
C) The OPC surface is charged.
D) The formatter splits the print data into four color planes.

Solutions: