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Last Updated: Sep 16, 2026
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Genesys GE0-702 Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Certified Professional 7-Developer.Inbound Voice |
| Exam Number: | GE0-702 |
| Certificate Validity Period: | 2-3 years |
| Related Certifications: | GCP7 Consultant Voice GCP7 System Consultant |
| Exam Duration: | 100 minutes |
| Passing Score: | 70% |
| Real Exam Qty: | 70 |
| Exam Price: | $170 - $888 USD |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Performance-Based |
| Recommended Training: | Genesys Education Services Genesys Documentation Library |
| Exam Registration: | Pearson VUE Registration Genesys Certification Portal |
| Exam Way: | Proctored online or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Genesys training and 1-2 years experience with Genesys inbound voice solutions |
| Official Syllabus URL: | https://www.genesys.com/en-gb/certification |
Genesys GE0-702 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Integration | 15% | - Database and third-party system integration - Configuration Server objects - Security and access control |
| Topic 2: IVR & VoiceXML Implementation | 20% | - GVP (Genesys Voice Platform) deployment - VoiceXML 2.1/3.0 integration - Call treatment and prompts |
| Topic 3: Inbound Voice Solution Architecture | 25% | - Interaction Server setup - SIP Server and Media Server configuration - Genesys Framework and components |
| Topic 4: Troubleshooting & Optimization | 10% | - Logging and monitoring tools - Performance tuning - Common issue resolution |
| Topic 5: Routing Strategy Development | 30% | - Queue and agent selection rules - Inbound call flow logic - Universal Routing design |
GE0-702 Exam Facts, Digital Convenience and Global Support
- IVR & VoiceXML Implementation (20%)
- Inbound Voice Solution Architecture (25%)
- Configuration & Integration (15%)
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