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Last Updated: Aug 28, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Implement a Cisco Unified Contact Center Express System | 40% | - Describe the process for installing Cisco UCCX software and hardware - Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements - Describe the process of using the Cisco UCCX Application Editor - Examine the Cisco Business Edition 6000 competitive landscape |
| Design a Cisco Unified Contact Center Express System Deployment | 32% | - Perform customer capacity planning - Determine customer required features - Evaluate and recommend different configuration option - Identify available configuration and ordering tools |
| Operate a Cisco Unified Contact Center Express System | 28% | - Identify basic Cisco UCCX user tasks - Identify processes and tools available for troubleshooting Cisco UCCX - Identify processes and tools available for monitoring system operations in Cisco UCCX - Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX |
Deploying Cisco Unified Contact Center Express 500-052 Exam which is related to Cisco IP Contact Center Express Specialist certification. This exam validates the ability to perform customer capacity planning to determine customer required features and evaluate and recommend different configuration options. It also deals with the ability to examine the Cisco business edition 6000 competitive landscape and identify processes and tools available for monitoring system operations in Cisco UCCXD. Software Engineers, Contact Center Express Engineers and Support Personnel usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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