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Cisco 500-442 Exam Syllabus Topics:
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NEW QUESTION 24
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. DCCMP
- B. Rogger
- C. PG
- D. Finesse
- E. CVP
Answer: C,E
NEW QUESTION 25
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Tenant Scripts
- B. Administrative Scripts
- C. Routing Scripts
- D. Call Studio Scripts
- E. Call Flow and Call Control Scripts
Answer: B,D
NEW QUESTION 26
What are two descriptions for the Agent Targeting Rule? (Choose two.)
- A. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
- B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
- C. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
- D. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
- E. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
Answer: B,C
NEW QUESTION 27
Where should the RONA setting be positioned the highest?
- A. on the script in UCCE
- B. on the desk setting on UCCE
- C. on the phone in CUCM
- D. on CVP OPS console
Answer: D
NEW QUESTION 28
WhichVVBCLI command can set an individual media file to an expired state?
- A. show setVVBcache stale_cache_entry <cache_entry_url>
- B. setVVBcache stale_cache_entry <cache_entry_url>
- C. OutilsVVBcache stale_cache_entry <cache_entry_url>
- D. setVVBcache stale_cache_entries
Answer: D
NEW QUESTION 29
What is the goal of identifying a call type?
- A. to ensure the correct Skill Target is selected
- B. to ensure the call goes to the correct MRD
- C. to ensure the call reaches the agent in the correct queue
- D. to ensure the contact is handled by the correct CCE Routing Script
Answer: A
NEW QUESTION 30
What are the two main features of theCisco VVB? (Choose two.)
- A. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- B. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- D. allows an agent to retrieve the required information through voice commands without interacting with a customer
- E. allows customers to retrieve the required information through voice commands without interacting with an agent
Answer: A,E
Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configu
NEW QUESTION 31
How does CUCM function in CCE?
- A. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- B. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
- C. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- D. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
Answer: C
NEW QUESTION 32
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
- A. Enable "Require Idle Reason"
- B. Enable "Require Logout Reason"
- C. Wrap-up on Outgoing, set to Required
- D. Wrap-up on Incoming, set to Required
Answer: B
NEW QUESTION 33
Which two components must a script be associated with to run? (Choose two.)
- A. Dialed Number
- B. Media Routing Domain
- C. Skill Target
- D. Call Type
- E. CED
Answer: A,B
NEW QUESTION 34
Which tool can be used to verify the configuration of Basic Call settings?
- A. Deleted Objects tool
- B. ICM Script Editor
- C. Call Tracer
- D. Router Log Viewer
Answer: C
NEW QUESTION 35
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Skill-groups
- B. Routing Layouts
- C. Reason Codes
- D. Workflows
- E. Routing scripts
Answer: D,E
NEW QUESTION 36
How many clusters of Finesse will a single PG support?
- A. three
- B. four
- C. one
- D. two
Answer: C
NEW QUESTION 37
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- C. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- D. Configure an IF node in ICM script editor
- E. Configure set variable in ICM script editor
Answer: B,C
NEW QUESTION 38
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
- A. DPCCE 4K
- B. PCCE Admin Mode
- C. PCCE 2K
- D. PCCE Lab Mode
- E. DPCCE 12K
Answer: B,D
NEW QUESTION 39
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to Virtualized Voice Browser
- B. populate variables sent back to VXML Server
- C. populate variables sent back to VXML Gateway
- D. populate variables sent back to CCE
Answer: D
NEW QUESTION 40
Which microapp is used to gather information from the caller?
- A. Get Digits microapp
- B. Get Speech microapp
- C. Play Media microapp
- D. Play Digit microapp
Answer: A
NEW QUESTION 41
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. VRU PG
- B. Unified Communications Manager
- C. Media Server
- D. Finesse Server
- E. Voice Browser
Answer: B,E
NEW QUESTION 42
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. G711 mu-law or a-law
- B. the file format is wav
- C. G729
- D. the max file size is 40 MB
- E. the file format is mp3
Answer: D,E
NEW QUESTION 43
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