Exam Questions and Answers for PEGAPCDC85V1 Study Guide Questions and Answers!
Pega Certified Decisioning Consultant (PCDC) 85V1 Certification Sample Questions and Practice Exam
NEW QUESTION 33
U+ Bank uses Pega Customer Decision Hubtm to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
- A. Arbitration rules
- B. Contact policy rules
- C. Customer segments
- D. Engagement policies
Answer: C
NEW QUESTION 34
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hubtm on its website to promote new offers to each customer.
Place the events in the sequential order.
Answer:
Explanation:
NEW QUESTION 35
MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?
- A. Business weighting
- B. Propensity
- C. Action value
- D. Context weighting
Answer: D
NEW QUESTION 36
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
- A. Customer relevancy and business profitability
- B. Maximize customer churn for low-value customers
- C. Offer the new retention plan for all customers in a certain region
- D. Meet the quarterly targets regardless of customer needs
Answer: A
NEW QUESTION 37
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
- A. Volume constraints
- B. Customer contact limits
- C. Suitability rules
- D. Suppression policies
Answer: C
NEW QUESTION 38
When a customer is offered an action that they already accepted, this is because_________.
- A. the customer intent was captured incorrectly
- B. the strategy is not customized to exclude previously accepted offers
- C. there are no suppression rules defined
- D. the actions are filtered based on eligibility
Answer: A
NEW QUESTION 39
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
- B. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- C. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
- D. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
Answer: B
NEW QUESTION 40
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hubtm.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Good
- B. Very Poor
- C. Poor
- D. Fair
Answer: B
NEW QUESTION 41
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Offer eligibility
- B. Predicted customer behavior
- C. Customer contact policy
- D. Offer relevancy
Answer: A
NEW QUESTION 42
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
- A. Select Refresh the audience
- B. Trigger an external ETL (Extract-Transform-Load) process
- C. Run the starting population segment daily
- D. Select different audience sample with similar profile
Answer: C
NEW QUESTION 43
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
- A. Suppression policy
- B. Volume constraints
- C. Customer contact limits
- D. Applicability rules
Answer: D
NEW QUESTION 44
MyCo, a mobile company, uses Pega Customer Decision Hubtm to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Enable an action value in the prioritization formula.
- B. Ensure that the propensity is enabled in Arbitration tab.
- C. Create an adaptive model rule at the Issue-level.
- D. Create a prioritization decision strategy at the Group-level.
Answer: A
NEW QUESTION 45
A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?
- A. Volume constraints
- B. Suppression rules
- C. Customer contact limits
- D. Applicability rules
Answer: B
NEW QUESTION 46
U+ Bank, a retail bank, uses Pega Customer Decision Hubtm for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A. Business levers
- B. Context weighting
- C. Engagement policies
- D. Contact policies
Answer: A,C
NEW QUESTION 47
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
- B. Information from the "Set Property" component is copied over to the "Filter" component.
- C. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
- D. A property from the "Set Property" component is referenced by the "Filter" component.
Answer: D
NEW QUESTION 48
What is the name of the property that is automatically recomputed for each decision component?
- A. Order
- B. Rank
- C. Propensity
- D. Priority
Answer: B
NEW QUESTION 49
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
Answer:
Explanation:
NEW QUESTION 50
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
- A. Set-Property=1, Results=1
- B. Set-Property=4, Results=4
- C. Set-Property=4, Results=1
- D. Set-Property=1, Results=4
Answer: D
NEW QUESTION 51
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
- B. Change the cutoff value in the results tab of the scorecard model
- C. Change the cutoff value in the results tab of the scorecard decision component
- D. Map the score value in the decision strategy to "<=200".
Answer: B
NEW QUESTION 52
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hubtm. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Answer:
Explanation:
NEW QUESTION 53
U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A. Suitability
- B. Suppression rules
- C. Applicability
- D. Eligibility
Answer: A
NEW QUESTION 54
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Retail store
- B. Chatbot
- C. Television
- D. Billboard
Answer: B,C
NEW QUESTION 55
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