Download L5M9 Exam Dumps Questions to get 100% Success in CIPS
100% Accurate Answers! L5M9 Actual Real Exam Questions
NEW QUESTION # 71
Under what circumstances would an 'intermittent operations' process be the most suitable?
- A. an organisation with low numbers of manufacturing staff
- B. many different items are produced in low quantities
- C. where quality assurance must be carried out regularly
- D. in high value, high volume production
Answer: B
Explanation:
1 is the correct answer. Intermittent operations is when you have different products that require different product arrangements. For example when you produce several items in small batches and need to change the configuration of the machines regularly. A factory that makes boxes of chocolates will use intermittent operations as they'll produce 12 different types of chocolate to go into the boxes- they'll need to stop operations after each type is made, to then set up to make the next type. This is the opposite of continuous production, where you make one product continuously (e.g. tins of tomatoes). This is from p.13. Option 2 is incorrect as quality assurance wouldn't stop production. Option 3 is incorrect as you can have a few staff doing continuous operations. Option 4 is incorrect as a high volume would indicate this is continuous production rather than intermittent. See p.13.
NEW QUESTION # 72
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout
Which of the following will you put into box 2?
- A. quality
- B. flexibility
- C. cost
- D. speed
Answer: B
Explanation:
The correct answers are as follows:
NEW QUESTION # 73
JJ Ltd is a sporting goods manufacturer who is based in the UK. It is considering expanding its operations to include manufacturing sites based in South Americ a. Which of the following considerations will JJ Ltd need to consider now that they are becoming an international organisation? Select TWO
- A. cultural aspects
- B. quality standards
- C. keeping costs down
- D. product design
Answer: A,B
Explanation:
In global sourcing cultural aspects will be important (such as differences in language and customs). Quality Standards is also a consideration as these differ from country to country. Keeping costs down and product design are incorrect as these would have been a consideration beforehand- they're not new considerations as per the question. See p.66 of the study guide.
NEW QUESTION # 74
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap.
Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 1?
- A. finance
- B. procurement
- C. sales
- D. production
Answer: D
Explanation:
The correct answers are as follows:
NEW QUESTION # 75
Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE
- A. dependability
- B. flexibility
- C. quality
- D. innovation
- E. cost reduction
Answer: A,B,C
Explanation:
Dependability, quality and flexibility are universal performance criteria which can be applied to any organisation. This is taken from p.4 of the study guide where it talks about the 5 performance criteria set out by Slack and Brandon-Jones. The other two universal criteria are speed and cost. Cost reduction isn't universal- not every organisation will be concerned with reducing costs. The same with innovation- not every company needs to innovate. For example if you're a zip manufacturer who sells zips to the clothing industry- there is no need to innovate as your product will always be the same.
NEW QUESTION # 76
Managing the supply chain, inventory and the implementation of Lean processes fall under which category of activity of the Operational Process?
- A. delivery
- B. developing
- C. designing
- D. directing
Answer: A
Explanation:
This is delivery as these activity relate to ensuring the goods get to the final customer. See p.51
NEW QUESTION # 77
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?
- A. yes- operations management is ensuring a company has the correct resources to create goods
- B. no - operations management can also be concerned with the creation of intangible goods
- C. no- operations management is concerned with ensuring the organisation is profitable
- D. yes- operations management ensures there are sufficient goods produced to meet customer demand
Answer: B
Explanation:
you can't touch or hold), also requires operations management. P.2
NEW QUESTION # 78
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?
- A. It will help Bilal assess if he is working within the allocated budget
- B. It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
- C. It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand
- D. It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations
Answer: D
Explanation:
4 is the correct answer. Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.
NEW QUESTION # 79
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?
- A. once all items have been processed, before the are sent to customers
- B. on a faulty item if it is returned from a customer
- C. at regular intervals during the manufacturing process
- D. before manufacturing begins
Answer: D
Explanation:
The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98
NEW QUESTION # 80
A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?
- A. preventative
- B. condition-based maintenance
- C. reactive
- D. run to breakdown
Answer: B
Explanation:
This is an example of condition-based maintenance. This is when, prior to failure, the user is alerted to a potential problem and given time to fix it before it happens. Preventative maintenance is proactively checking regularly, so in this scenario it would be the driver checking the oil level manually before each journey. Reactive maintenance would be changing the oil when it needs changing (not beforehand). Run to breakdown would be driving the vehicle until it doesn't go any more then replacing the vehicle. See p.103.
NEW QUESTION # 81
In which stage of development does the operations department contribute competitive advantage to an organisation?
- A. internally neutral
- B. externally supportive
- C. internally supportive
- D. externally neutral
Answer: B
Explanation:
Externally supportive is the final stage of the Hayes and Wheelwright Operations Contribution Model. At this stage Operations is proactive, and has high levels of innovation and adaption. See p.31
NEW QUESTION # 82
In what circumstances would an organisation use a Fishbone diagram?
- A. to find the cause of an issue
- B. to demonstrate a pattern has occurred
- C. to visually represent links between activities
- D. to depict changes in quality
Answer: A
Explanation:
A fishbone diagram is used to map causes and effects. Therefore option 2 is correct. It's also known as a 'Cause and Effect Diagram' or an 'Ishikawa Diagram'. You can find an example of one on p.129
NEW QUESTION # 83
In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO
- A. quality
- B. performance measurements
- C. new product development
- D. capacity
- E. supply network
Answer: D,E
Explanation:
Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.
NEW QUESTION # 84
An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?
- A. deciding which inventory to carry
- B. scheduling the production of manufactured goods
- C. creating quality standards
- D. deciding how to allocate key raw materials among the functional areas
Answer: D
Explanation:
4 is the only strategic decision listed here. The other options are 'operations decisions' rather than 'strategic'. Strategic decisions influence the direction the company is going in and may have an effect on the long-term strategy of the company. Operational decisions are about ensuring everything runs smoothly and the Five Rights are achieved. This is from p.4-6 of the study guide.
NEW QUESTION # 85
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company.
Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 8?
- A. variation
- B. variety
- C. visibility
- D. volume
Answer: D
Explanation:
The correct answers are as follows:
NEW QUESTION # 86
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?
- A. wave theory
- B. brick-laying theory
- C. sand cone theory
- D. bridge theory
Answer: C
Explanation:
This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.
NEW QUESTION # 87
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 1?
- A. mixed maintenance
- B. condition-based maintenance
- C. run-to-breakdown maintenance
- D. preventative maintenance
Answer: D
Explanation:
The correct answers are as follows:
NEW QUESTION # 88
Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?
- A. transit inventory
- B. work-in progress
- C. buffer stock
- D. anticipation inventory
Answer: C
Explanation:
This is buffer stock because it is being used as a safety for if something goes wrong with the current planned production schedule.. Anticipation Inventory is when you order extra materials in anticipation that something in the future will affect the level of production, such as a labour strike or a sharp price increase. These two are quite similar but the difference is buffer stock is held all the time and you don't anticipate something drastic is going to change in the future- you're just holding the extra stock because you're risk adverse. Anticipation Inventory isn't always held, it's collected when you think something bad is going to happen in the future and you'll need it. Work-in-progress is half-finished products and transit inventory is products that are currently being moved, for example on a delivery truck so these two are obvious wrong answers. See p.25 for different types of inventory
NEW QUESTION # 89
What is the purpose of a quality circle?
- A. to resolve problems in the workplace
- B. to mitigate risks to the organisation
- C. to increase turnover
- D. to reduce the number of defects
Answer: A
Explanation:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111
NEW QUESTION # 90
There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?
- A. the number of different products made
- B. the fluctuation in demand for an item
- C. the amount of different uses for the item being produced
- D. the number of different customers / markets for the product
Answer: B
Explanation:
The correct answer is 1- fluctuation in demand for an item. E.g. demand for woolly hats has a high variation depending on the time of year. Other products such as bread have a low variation as demand is more constant. Be careful not to confuse variation with variety. Variety is the number of different products made. This is from p.48-49
NEW QUESTION # 91
Which of the following is a computer-based programme which determines the amounts of inputs required into a process?
- A. Just in Time
- B. Work Scheduling
- C. MRP
- D. Kaizen
Answer: C
Explanation:
This is MRP. You will likely remember this from Level 4- it comes up again here but there's nothing new that you won't have seen before. P.55
NEW QUESTION # 92
Tools by Tom is a manufacturer of hardware. They have recently advertised that a new range of hammers would be released shortly, however due to issues in the supply chain and a low-quality delivery of steal, the production of the new hammers has been put on hold. Of the following, which are internal impacts of failure for the company? Select TWO.
- A. downtime
- B. decreased market share
- C. wasted resources
- D. customer complaints
- E. loss of credibility
Answer: A,C
Explanation:
3 and 4 are internal impacts of failure- the others are external. See p.93 for more information.
NEW QUESTION # 93
According to Juran, there are several options to improve quality- these include which of the following? Select THREE
- A. refine
- B. reallocate
- C. renovate
- D. repair
- E. remove
Answer: A,C,D
Explanation:
repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.
NEW QUESTION # 94
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?
- A. 80% of complaints are caused by 20% of the dentists
- B. customers are twice as likely to recommend the dentist if they had a positive experience
- C. The booking process is very slow and doesn't meet customer expectations
- D. there is a gap between the service expected by customers and the service delivered
Answer: A
Explanation:
Pareto is also known as the 80/20 rule- therefore the only correct option could be 1. P.126 talks about how Pareto is applied in diagnosing quality problems within an organisation. You'll have come across Pareto in Level 4 when it was used as a way of classifying inventory.
NEW QUESTION # 95
A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?
- A. between 2-5 years
- B. Within the first year
- C. between 1-2 years
- D. between 5-6 years
Answer: B
Explanation:
The correct answer is within the first year. Failure rates is depicted as a 'bathtub' curve- most defects are found right at the beginning of an item's lifespan, and right at the end. This is why option 1 is correct. See p.94 for more details.
NEW QUESTION # 96
......
Best Value Available! Realistic Verified Free L5M9 Exam Questions: https://www.prep4king.com/L5M9-exam-prep-material.html
Pass Your Exam Easily! L5M9 Real Question Answers Updated: https://drive.google.com/open?id=1dTPMfDKV_fKGlgksx0sdYen1NMiVBmtJ
