A fully updated 2021 Slack-Certified-Admin Exam Dumps exam guide from training expert Prep4King
Provides complete coverage of every objective on exam and exam preparation Slack-Certified-Admin
NEW QUESTION 11
Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.
How should Shonda address this request?
- A. Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.
- B. Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.
- C. Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.
- D. Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.
Answer: A
NEW QUESTION 12
Which of the following would most make your company a good candidate to use Slack's Enterprise Key Management (EKM)?
- A. Your company frequently shares personally identifiable information (PII).
- B. Your company's employees primarily use unsecured mobile devices to access Slack.
- C. Your company is in the public sector.
- D. You use Azure for all of your key management.
Answer: B
NEW QUESTION 13
Jose works at Globex and is a Slack administrator and Champion.
He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.
Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?
- A. Ask the employees to search-first for the answer to their question:s, and if they are still unable to find the answer, post their own question:s in a public #help channel, where Jose and his team will respond in thread.
- B. Ask the employees to post their own question:s in a public #help channel, where Jose and his team will respond in thread.
- C. Post their question:s on their behalf in a public #help channel and respond in thread.
- D. Respond to each employee via direct message with the answer to their question:s.
Answer: A
NEW QUESTION 14
Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.
Where should Lydia go to allow these individuals to start inviting guests on Slack?
- A. Workspace Settings
- B. Organization Policies
- C. Workspace Invitations page
- D. Workspace Transfer Ownership page
Answer: A
NEW QUESTION 15
Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)
- A. Keep up to date on all channel naming conventions to accurately process requests.
- B. Appoint other members of their workspace to help with the workload.
- C. Prepare for a decrease in workload since channel requests will need to be processed less frequently.
- D. Create a process for channel requests.
Answer: A,D
NEW QUESTION 16
Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?
- A. Restrict new channel creation to admins only.
- B. Change her workspace settings to allow all members to archive channels.
- C. Encourage members to add a channel purpose and topic.
- D. Standardize and communicate channel naming conventions.
Answer: A
NEW QUESTION 17
Which TWO statements are true about workflows? (Choose two.)
- A. It is not possible to create a custom workflow for your team in fewer than five clicks.
- B. It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org.
- C. Workspace Owners and Admins can view all published workflows created by members of their workspaces.
- D. To see all workflows in a workspace, you need to be an Owner or Admin of that workspace.
Answer: C,D
NEW QUESTION 18
Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?
- A. Ask the Sales team to react with :eyes: when they have read a message.
- B. Identify the most active members and ask them to post more in public channels.
- C. Instruct Sales managers to use more @channel's and @here's in their announcements.
- D. Provide additional learning and host a Slack day.
Answer: D
NEW QUESTION 19
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)
- A. Streamline an incident management workflow.
- B. Allow everyone on the Customer Support team to approve and install the apps they need.
- C. Approve and install apps to integrate their support tools with Slack.
- D. Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
Answer: A,D
NEW QUESTION 20
Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)
- A. They model best practices, and they can rally the team toward common goals.
- B. They actively communicate and promote transparency to reinforce the purpose and value of the tool.
- C. They identify and implement key use cases for the tool and modify them over time to improve the team's workflows.
- D. They are Slack Administrators, so they have the correct permissions to help the company manage change.
Answer: C
NEW QUESTION 21
Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces, but are allowed to join other workspaces if they want to.
What is the main benefit of this Grid design?
- A. Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.
- B. Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org- wide policy and process decisions.
- C. Members experience less context switching when they are given the chance to access several workspaces.
- D. There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.
Answer: A
NEW QUESTION 22
A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?
- A. Meet with key business units to identify and measure opportunities to improve productivity using Slack.
- B. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.
- C. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack's admin capabilities.
- D. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.
Answer: D
NEW QUESTION 23
Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking question:s.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)
- A. Archive the channel and create a new channel to eliminate the noise.
- B. Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
- C. Encourage employees to direct message the HR team with question:s and confidential information.
- D. Limit the posting permissions to Org Admins, plus specific people.
Answer: B,D
NEW QUESTION 24
Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages, because public channel message retention settings are set to delete messages after 20 days. The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?
- A. Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created
- B. Changing the workspace's message retention and deletion policy for all channels and direct messages to "Keep Everything" and allowing everyone to create channels
- C. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only
- D. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels
Answer: B
NEW QUESTION 25
What are the main benefits of Workflow Builder? (Choose all that apply.)
- A. Non-developers can easily automate business processes.
- B. Developers and engineers can easily automate efficiencies in their development.
- C. Templates are available for download.
- D. It supports integration with various third-party apps for easy data transfer between services.
Answer: B,C
NEW QUESTION 26
You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company's RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier's deliveries has not arrived, and if you don't receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?
- A. Direct message your key contact who belongs to the connected channel, so they are directly informed.
- B. Send a message that includes an @channel and @here to #supplier-bindings.
- C. Send an @everyone in a message to your workspace-wide #general channel.
- D. Send a message that includes an @channel and @everyone to #supplier-bindings.
Answer: A
NEW QUESTION 27
A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue. After some casual conversation back and forth in the channel, the team discovered that a problem with the old architecture caused this bug.
They may need to reference the history in the future.
Of note, there has not been any new activity in #bug-cricket for months, and the bug case has been closed.
What should the team do with #bug-cricket?
- A. Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.
- B. Convert the channel to private, and then archive it; members of the channel will retain access to the files.
- C. Delete the channel; messages from a deleted channel are still available via search.
- D. Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.
Answer: D
NEW QUESTION 28
A 5,000-employee company with multiple international offices is planning to launch Slack to its entire organization. Their goal is to increase collaboration and build a stronger company culture. The CIO is hesitant to allow members to upload custom emoji to Slack, but she doesn't want to burden her Workspace Admin team with requests for custom emoji uploads.
Which solution addresses the CIO's concerns?
- A. Prior to launch, pre-load a set of custom emoji voted on by a council of leaders, and do not allow anyone to request customer emoji uploads.
- B. Restrict custom emoji uploads to Workspace Owners and Admins, and do not allow anyone to request custom emoji uploads.
- C. Allow all members access to upload custom emoji, but communicate and document the appropriate emoji use and uploads.
- D. Do not allow any custom emoji creation to minimize the risk of members uploading inappropriate imagery.
Answer: B
NEW QUESTION 29
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?
- A. The number of messages posted in the #help-hr triage channel over the past 30 days
- B. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
- C. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
- D. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
Answer: D
NEW QUESTION 30
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