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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is in After Call Work (ACW).
B) The CCR Agent is checked on the user's telephony tab.
C) The CCR Agent is not logged into the telephone.
D) All of the CCR licenses are being used.
E) The CCR Agent is not a CCR administrator.

2. An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) time server
B) time
C) net time
D) get time

3. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?

A) 4
B) 1
C) 3
D) 2

4. Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

A) Available VCM resource
B) Set user profiles to Virtual
C) User profile set to Teleworker
D) Advanced System license
E) User and SIP extension in IP Office

5. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify the file names from the telephone menu.
B) Verify from the extension from in the Manager application.
C) Verify from Call Status.
D) Verify that the .bin file is in the Manager folder.

Solutions: