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Avaya 3000-3 Exam Syllabus Topics:

SectionObjectives
System Features and Services- Unified communications services
  • 1. Presence and collaboration features
    • 2. Mobility and remote access
      - Telephony features
      • 1. Voicemail and messaging services
        • 2. Call routing and handling
          SME Communications Solutions Overview- Avaya Small and Medium Enterprise (SME) portfolio concepts
          • 1. SME architecture and deployment models
            • 2. IP Office / SME solution positioning
              Maintenance and Troubleshooting- System monitoring
              • 1. Basic diagnostics tools
                • 2. Performance monitoring concepts
                  - Fault resolution
                  • 1. Common system issues
                    • 2. Troubleshooting methodology
                      System Installation and Configuration- Network and connectivity configuration
                      • 1. IP addressing and SIP trunk basics
                        • 2. VoIP integration fundamentals
                          - Initial system setup
                          • 1. System provisioning basics
                            • 2. User and extension configuration

                              Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

                              Question #1

                              For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

                              • A. Set SMDR.
                              • B. Set IP address of call accounting software.
                              • C. Set CDR.
                              • D. Install Delta Server.
                              Reveal Solution  Discussion  0

                              Correct Answer: A,B  🗳️

                              Question #2

                              What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

                              • A. Line circuit ID
                              • B. Network packet sniff from the IP Office port
                              • C. Auto attendant WAVE file
                              • D. IP Office and VoiceMail Pro traces
                              • E. IP Office configuration file and VoiceMail Pro call flow
                              Reveal Solution  Discussion  0

                              Correct Answer: D,E  🗳️

                              Question #3

                              Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us

                              • A. Office Phone Manager Pro
                              • B. Office Voice Portal
                              • C. Office Softconsole
                              • D. Office Video Softphone
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              Question #4

                              What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

                              • A. NCID3033211234
                              • B. Ns3033211234
                              • C. NCLI3033211234
                              • D. Nss3033211234
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Question #5

                              A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
                              (Choose two.)

                              • A. Secondary VoiceMail Pr Server installed on the network
                              • B. License for the secondary VoiceMail Pro Server
                              • C. Primary Server IP Address configured on the secondary server
                              • D. Backup Server IP Address configured on IP Office
                              Reveal Solution  Discussion  0

                              Correct Answer: A,D  🗳️

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