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Avaya 78202T Exam Syllabus Topics:

SectionObjectives
Understanding of Avaya IP Office Platform and Security Administration- Core platform components and architecture
- Session Border Controller and SIP security concepts
- Security administration and service users
Integrated System Logging and Network Diagnostics- Network diagnostics using tools such as Wireshark
- System logging and event analysis
System Status, Troubleshooting, and Alarm Management- System Status Application monitoring
- ISDN/PRI troubleshooting and alarm handling
- VoIP troubleshooting (latency, jitter, lag)
- System Monitor and debug tools
Data Backup, Restoration, and System Upgrades- System restoration and recovery processes
- Backup strategies and procedures
- Upgrade planning and execution
Call Flow Configuration and System Monitoring- System Status Application (SSA) usage
- Incoming Call Routes (ICR) and call handling
- SIP line behavior and en bloc dialing
- ARS short codes and routing control

Avaya IP Office™ Platform Support Online Test Sample Questions:

Question #1

If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?

  • A. A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.
  • B. A caller will hear an automated voice saying "Please Hold", which can be customized to play a different message by configuring the Music-on-Hold source.
  • C. A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.
  • D. A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

Which two applications can invoke Secure Digital (SD) card commands?

  • A. IP Office Web Manager
  • B. Avaya Aura® System Manager
  • C. IP Office System Monitor
  • D. Avaya Control Manager
  • E. IP Office Manager
Reveal Solution  Discussion  0

Correct Answer: C,E  🗳️

Question #3

A customer's primary number is directed to the VM: Main destination in the incoming call route menu.
Where should you look to ensure that these calls are being routed correctly?

  • A. User Extension Settings
  • B. Voicemail Pro Modules
  • C. Hunt Group Configuration
  • D. Auto Attendant Menus
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Time profiles can be used to automate a customer out-of-hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.
To allow the customer to set or clear the time profile, what can you create?

  • A. Directory Number
  • B. Hunt Group
  • C. Short Code
  • D. Time Profile
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

After modifying the IP Office's security settings and creating new user rights, you encounter an error when attempting to save the changes.
Why might this be the case?

  • A. The default Security password hasn't been modified.
  • B. The System password hasn't been set.
  • C. The changes are already in effect and don't require saving.
  • D. The IP Office's connection has been lost.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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