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Last Updated: Sep 15, 2026
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Avaya 7492X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite Support Exam |
| Exam Number: | 7492X |
| Exam Format: | Drag-and-Drop, Scenario-based, Multiple Choice |
| Exam Duration: | 90–104 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD / €134 EUR |
| Related Certifications: | Avaya Certified Solutions Specialist (ACSS) Avaya Certified Implementation Specialist (ACIS) |
| Real Exam Qty: | 52–83 |
| Passing Score: | 65%–68% |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Call Center Elite Documentation Avaya Official Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | Recommended: 6+ months hands-on experience with Avaya Aura Call Center Elite; no mandatory prerequisite exam |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 7492X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Routing & Vectoring | 25% | - Call Vectoring
|
| Topic 2: Configuration & Administration | 15% | - System setup
|
| Topic 3: Troubleshooting & Maintenance | 20% | - Diagnostic tools
|
| Topic 4: Architecture & Components | 20% | - Avaya Aura Call Center Elite architecture
|
| Topic 5: Business Advocate & Optimization | 20% | - Business Advocate features
|
7492X Exam Facts, Digital Convenience and Global Support
- Call Routing & Vectoring (25%)
- Troubleshooting & Maintenance (20%)
- Business Advocate & Optimization (20%)
Avaya Aura® Call Center Elite Support Sample Questions:
In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)
- A. UUI Treatment
- B. BSR Available Agent strategy
- C. Supplementary Service Protocol
- D. BSR Application
Correct Answer: B,D 🗳️
What mustbe administered In the route pattern for a multi-site Best Service(Services Routing (HSR) application?
- A. Set TSC to y and set CA-TSC to "as needed".
- B. The trunk group must be H.323.
- C. The FRL settings do not apply to HSR.
- D. The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.
Correct Answer: D 🗳️
Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)
- A. Integrated Data Server
- B. License Director Server
- C. Application Management Server
- D. XML Server
- E. Media Director
Correct Answer: B,C,D 🗳️
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue.
After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
- A. Step 8 in Denver should be a busy command
- B. The route-to number command in step 6 in New York is allowing calls to interflow to Denver
- C. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
- D. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
Correct Answer: B 🗳️
What wouldtrigger a vector event error?
- A. When vector processing reaches the- maximum 100 steps allowed
- B. When vector processing reaches the maximum 1000 steps allowed
- C. Call Denial
- D. Misdirected calls
Correct Answer: B 🗳️
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