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Last Updated: Sep 27, 2026
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To become certified in Avaya Aura® Contact Center Maintenance and Troubleshooting, candidates must pass the Avaya 3313 exam. 3313 exam consists of 60 multiple-choice questions and is administered over a period of 90 minutes. To pass the exam, candidates must achieve a score of 70% or higher. 3313 exam can be taken at any authorized Avaya testing center or online through the Avaya Learning Center.
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Avaya 3313 exam, also known as the Avaya Aura® Contact Center Maintenance and Troubleshooting exam, is designed for professionals who work in the field of contact center maintenance and troubleshooting. 3313 exam is part of the Avaya Certified Support Specialist (ACSS) certification program and focuses on testing the candidate's knowledge and skills related to the maintenance and troubleshooting of Avaya Aura® Contact Center solutions.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21476
| Section | Weight | Objectives |
|---|---|---|
| Integration & Performance | 15% | - Bottleneck identification and resolution - Integration with third-party systems - Performance monitoring and optimization |
| Troubleshooting & Diagnostics | 30% | - Network, firewall, and database connectivity issues - System alarms and error logs analysis - High availability and redundancy issues - Media server and signaling troubleshooting |
| System Maintenance & Upgrades | 20% | - Post-upgrade validation - Rollback and recovery procedures - Upgrade planning and execution |
| AACC Architecture & Components | 20% | - Call flow and media signaling - SIP-based AACC solution components and interactions - Session Manager and AES integration |
| Configuration & Reporting | 15% | - Historical reporting and CDN statistics - Routing and call treatment configuration - Contact Center configuration verification |
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