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Last Updated: Oct 01, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya Aura® Experience Portal is a software platform that allows organizations to deliver personalized and interactive voice and multimedia services to customers. The platform uses Proactive Outreach Manager (POM) technology to automate outbound communication processes and optimize contact center operations. With the Avaya 3314 certification, professionals can demonstrate their expertise in implementing and maintaining these solutions, enabling them to contribute to the success of their organization's customer service operations.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Initial Configuration | 20% | - Prerequisites and installation procedures - EPM and MPP configuration - ICR configuration and requirements - POM installation and database setup |
| Topic 2: Monitoring and Troubleshooting | 15% | - Performance optimization - Monitoring tools and logs - Troubleshooting AAEP components - POM issue resolution |
| Topic 3: Feature Configuration | 25% | - Voice, email, and SMS integration - User management and security - AAEP core functions and routing - POM campaign setup and agent assignment |
| Topic 4: Maintenance and Upgrades | 20% | - Backup and recovery procedures - Database administration - System updates and upgrade paths - Standard reporting capabilities |
| Topic 5: AAEP and POM Architecture | 20% | - AAEP system components and roles - External systems and interfaces - POM architecture and integration - Licensing and deployment models |
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