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Avaya 3000.2 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- Software upgrades and patch management
- System monitoring and diagnostics tools
- Fault isolation and resolution procedures
SME Communications System Overview- Licensing and feature enablement concepts
- System architecture and core components
- Avaya SME portfolio overview (IP Office / SME solutions positioning)
Call Routing and Features- Voicemail and messaging services
- Inbound and outbound call routing
- Auto attendants and hunt groups
Installation and Configuration- User, extension, and endpoint configuration
- Initial system setup and provisioning
- Trunk configuration (SIP / PRI / analog)
Networking and SIP Integration- SIP trunk configuration and troubleshooting
- IP networking fundamentals for SME systems
- Firewall/NAT considerations for VoIP deployments

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) Avaya IP Endpoints License
B) LAN Interface Module
C) H.323 Networking License
D) Voice Compression Module


2. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) VMPro ports are not over-subscribed.
B) Trunk ports are not over-subscribed.
C) ACD routes are not compromised.
D) VCM resources are not over-subscribed.
E) Calls are not tromboned.


3. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
B) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
C) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
D) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.


4. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) Dependencies
B) User
C) General
D) Advanced
E) Log On


5. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?

A) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
B) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
C) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
D) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.


Solutions:

Question # 1
Answer: A,D
Question # 2
Answer: A,B,D
Question # 3
Answer: B
Question # 4
Answer: E
Question # 5
Answer: D

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