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Microsoft AB-210 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Develop deals by using intelligent opportunity research25-30%- Use AI for opportunity research and insights
- Optimize opportunity management workflows
- Configure forecasting and goal management
- Deploy and configure Sales Close Agent
Topic 2: Extend and enhance sales solutions with AI10-15%- Monitor and optimize AI performance
- Implement collaboration features
- Configure reporting and visualization
- Deploy and manage AI agents
Topic 3: Qualify and prioritize leads by using AI15-20%- Automate lead routing and prioritization
- Implement Sales Qualification Agent
- Fine-tune predictive lead scoring models
- Configure lead qualification processes
Topic 4: Optimize AI-driven sales workflows and insights20-25%- Configure Sales accelerator and work distribution
- Set up conversational intelligence
- Implement predictive scoring and relationship intelligence
- Configure Copilot for Sales
Topic 5: Configure Dynamics 365 Sales core features for AI15-20%- Set up core sales entities and relationships
- Configure security and access for AI features
- Integrate Microsoft Power Platform components
- Design and configure sales data model

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

Question #1

You use price lists in Dynamics 365 Sales. Some price lists have expired.
Users need to be able to continue to manage their opportunities.
Which option is possible?

  • A. Users can add the expired price list to an opportunity but will see a warning.
  • B. Opportunities that use the expired price list will display a warning that prices must be replaced.
  • C. Users can add the expired price list to opportunities created prior to the expiration date.
  • D. Opportunities that use the expired price list can continue through their lifecycle.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

You are implementing an agent in Dynamics 365 Sales for a company.
The customer runs weekly webinars that generate thousands of inbound leads.
The sales team needs to automate the first part of qualification but transfer promising leads to sellers.
The marketing team needs to analyze lead information and determine qualification possibility.
However, all outreach to prospects must be managed by human sellers due to compliance requirements.
You have the following requirements for the agent:
- The agent must research inbound leads and if they match the target
customer profile.
- The agent must evaluate Budget, Authority, Need, and Timeline during
early engagement before transferring to sellers.
- The agent must send the initial outreach email automatically, manage
responses, and detect positive intent.
- The leads that do NOT match the target customer profile should be
disqualified automatically, and sales supervisors should be notified.
- The qualified and positive intent leads should be transferred to
sellers.
You need to determine which configuration should be used.
Which agent and mode should you use?

  • A. Sales Qualification Agent in Research and engage mode.
  • B. Sales Close Agent in Engage mode.
  • C. Sales Qualification Agent in Research-only mode.
  • D. Sales Qualification Agent in Research-only mode and seller assignment rules.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

A business wants to reduce administrative work after customer meetings. Which Copilot capability directly supports this objective?

  • A. Security role cloning
  • B. AI-generated meeting summaries
  • C. Manual opportunity exports
  • D. Currency synchronization
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
The sales leader asked you to configure the ability to use suggested contacts.
Which three rules does Dynamics 365 provide as default options to use for suggesting contacts?
Each correct answer presents a complete solution. Choose three.
NOTE: Each correct selection is worth one point.

  • A. The system user who updated a timeline activity on the initiating record.
  • B. The Created By of the initiating record.
  • C. The Record Owner of the initiating record.
  • D. The Last Modified By of the initiating record.
  • E. The user assigned as your manager on your system user record.
  • F. The Record Owner of your linked business unit.
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

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Question #5

A sales director wants representatives to focus on high-priority prospects every morning without manually reviewing hundreds of records. Which feature best supports this objective?

  • A. Sales Accelerator worklist
  • B. Audit History
  • C. Duplicate Rules
  • D. Security Roles
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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