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Updated: Sep 16, 2026
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The SPLK-3002 exam covers a range of topics related to ITSI, including configuring and managing ITSI components, creating and managing service models, utilizing machine learning to improve alerts and incident management, and using ITSI to monitor and troubleshoot IT services. SPLK-3002 exam is made up of 65 multiple-choice questions and must be completed within 90 minutes. A passing score of 70% or higher is required to earn the certification.
Splunk is a leading provider of software solutions that enable organizations to collect, index, and harness the power of machine data. Splunk's IT Service Intelligence (ITSI) is a premium module that provides a holistic view of IT infrastructure and services. The Splunk SPLK-3002 certification exam is intended for IT professionals who want to demonstrate their knowledge and skills in managing and using ITSI.
Prerequisites for the Splunk SPLK-3002 Exam
Splunk IT Service Intelligence Certified Admin (ITI-CA) is the entry level certification for the Splunk IT Service Intelligence learning path. This certification validates a candidate's basic skills to use Splunk software to analyze data, monitor networks, and troubleshoot problems.
The ITI-CA certification is focused on real world skills and knowledge including:
- Using Splunk software to monitor the availability of network devices
- Data indexing and search in Splunk software Gathering and analyzing network data with Splunk software
- Splunk Enterprise architecture, installation, configuration, and maintenance
Reference: https://www.splunk.com/en_us/training/certification-track/splunk-itsi-certified-admin.html
Splunk SPLK-3002 Exam Overview:
| Certification Vendor: | Splunk |
|---|---|
| Exam Name: | Splunk IT Service Intelligence Certified Admin |
| Exam Number: | SPLK-3002 |
| Available Languages: | English |
| Real Exam Qty: | 72 |
| Exam Duration: | 90 minutes |
| Exam Price: | $120 USD |
| Exam Format: | Multi-Select, Multiple Choice, Hands-on Labs |
| Certificate Validity Period: | 2 years |
| Passing Score: | N/A (scored exam) |
| Related Certifications: | Splunk Core Certified Architect Splunk Certified Admin Splunk Enterprise Security Certified Admin |
| Sample Questions: | Splunk SPLK-3002 Sample Questions |
| Exam Way: | Pearson VUE testing center / Online Proctored |
| Pre Condition: | Splunk Core Certified Admin or equivalent experience recommended |
| Official Syllabus URL: | https://www.splunk.com/pdfs/training/splunk-enterprise-administration-and-itsi-accelerated-course.pdf |
Splunk SPLK-3002, also known as the Splunk IT Service Intelligence Certified Admin certification exam, is designed to test the knowledge and skills of IT professionals who work with Splunk IT Service Intelligence (ITSI). SPLK-3002 exam is aimed at individuals who are interested in demonstrating their expertise in ITSI and wish to acquire a recognized certification in this field.
Splunk SPLK-3002 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITOA Administration | 10% | - Configuring ITOA - ITOA dashboard overview |
| Glass Tables | 14% | - Entity Drilldown - Creating Glass Tables - Configuring Glass Table elements |
| Service Discovery and Installation | 8% | - Service Discovery overview - Creating adaptive threshold templates - Service Discovery installation |
| ITSI Administration | 14% | - Backup and restore ITSI configuration - Managing services using deep dives - ITSI searches and scheduled searches - KPI base searches and aggregation |
| Advanced Topics | 16% | - ITSI and Splunk Enterprise Security integration - Custom KPIs and calculations - ITSI content management - Service-level availability reporting |
| ITSI Overview and Concepts | 8% | - ITSI product overview - Entities and services - ITSI key concepts and terminology |
| ITSI Service Design | 18% | - Creating and configuring services - Entity templates and filters - Service Health Score calculation - Service dependencies and dependencies view |
| ITSI Analytics | 12% | - Glass Table thresholds - Notable Events and aggregation policies - Configuring aggregation policies |
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