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Updated: Sep 11, 2026
No. of Questions: 120 Questions & Answers with Testing Engine
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HDI QQ0-401 Exam Overview:
| Certification Vendor: | HDI (Help Desk Institute) |
|---|---|
| Exam Name: | SDI-Service Desk Foundation Qualification |
| Exam Number: | QQ0-401 |
| Exam Format: | Multiple choice |
| Real Exam Qty: | 60 |
| Related Certifications: | HDI Service Desk Manager HDI Support Center Analyst HDI Qualified Customer Support Specialist |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Passing Score: | 80% |
| Sample Questions: | HDI QQ0-401 Sample Questions |
| Exam Way: | Delivered via authorised testing centres or through HDI training partners; online proctoring availability varies by region. |
| Pre Condition: | No formal prerequisites; designed for early-career service desk professionals or those new to IT support roles. |
| Official Syllabus URL: | https://www.thinkhdi.com/certification/professional/certification%20testing |
HDI QQ0-401 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tools & Technology Support | - Service Desk Platforms
|
| Topic 2: Customer Service & Communication | - Professional Interaction Skills
|
| Topic 3: Service Desk Concepts & Role | - Fundamentals of Service Desk Function
|
| Topic 4: Service Desk Operations | - Operational Processes
|
| Topic 5: Continual Service Improvement | - Improvement Methods
|
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