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Updated: Sep 12, 2026
No. of Questions: 116 Questions & Answers with Testing Engine
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HDI QQ0-100 Exam Overview:
| Certification Vendor: | HDI |
|---|---|
| Exam Name: | HDI Qualified Help Desk Analyst (HDA) |
| Exam Number: | QQ0-100 |
| Related Certifications: | HDI Desktop Support Technician HDI Support Center Analyst (SCA) |
| Exam Format: | Multiple choice |
| Exam Duration: | 90-120 |
| Available Languages: | English |
| Sample Questions: | HDI QQ0-100 Sample Questions |
| Exam Way: | Online or authorized testing center (proctored exam) |
| Official Syllabus URL: | https://www.thinkhdi.com |
HDI QQ0-100 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Service Management Concepts | - Process Awareness
|
| Technical Support Fundamentals | - IT Systems Basics
|
| Customer Service and Support Fundamentals | - Service Desk Operations
|
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Frequently Asked Questions
What's the difference of the three versions of QQ0-100 study material?
Online test engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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