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Updated: Sep 15, 2026
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Genesys PC-CIC-Core Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | PureConnect: CIC Core Certification |
| Exam Number: | PC-CIC-Core |
| Related Certifications: | PureConnect Advanced Certification PureConnect Implementation Engineer |
| Real Exam Qty: | 60 - 62 |
| Exam Duration: | 90 minutes |
| Exam Price: | $250 - $300 USD |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% - 75% |
| Available Languages: | English |
| Exam Format: | Multiple Select, Scenario-based, Multiple Choice |
| Recommended Training: | Genesys PureConnect Core Administration Training PureConnect Official Documentation |
| Exam Registration: | Pearson VUE Registration Genesys Certification Portal |
| Sample Questions: | Genesys PC-CIC-Core Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE testing centers |
| Pre Condition: | No mandatory prerequisites; 6-12 months of hands-on PureConnect experience recommended |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/genesys-pureconnect-exams |
Genesys PC-CIC-Core certification exam is the highest level of certification offered by Genesys. It is an industry-recognized certification that validates the skills and expertise of professionals in the field of contact center management. PureConnect: CIC Core Certification certification exam is an essential step for professionals who want to advance their career in the field of contact center management and gain recognition for their skills and expertise.
Reference: https://beyond.genesys.com/explore/certification/genesys-pureconnect-exams
Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Exam is a comprehensive certification exam designed for individuals seeking to validate their expertise in the Genesys PureConnect Contact Center solution. PC-CIC-Core exam covers a wide range of topics related to the operation and administration of the PureConnect platform, including systems architecture, installation and configuration, system administration, and troubleshooting.
Genesys PC-CIC-Core: PureConnect: CIC Core Certification exam is a vendor-neutral certification program, which means that it is not tied to any specific technology or vendor. This makes the certification an excellent choice for individuals who want to demonstrate their expertise in customer experience management and contact center operations without being tied to a particular vendor or technology.
Genesys PC-CIC-Core Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Interactions and Clients | 20% | - Interaction Connect web client setup - Presence and status management - Workgroups, roles, and permissions - Interaction Client configuration and features |
| Administering the CIC System | 35% | - License management and system security - ACD and skills-based routing setup - Client templates and user management - Compliance and system monitoring tools - Interaction Administrator components and navigation - IP phone configuration and deployment |
| Configuring Call Flows | 30% | - Profiles, schedules, and time-based routing - Auto attendant menus and voice prompts - Interaction Attendant interface and file structure - Inbound call operations and queue management |
| Reporting and Troubleshooting | 15% | - Interaction Center Business Manager reports - Basic system troubleshooting techniques - Log analysis and error identification - Performance monitoring and optimization |
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