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Updated: Aug 18, 2026
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WGU Operations-Management Exam Overview:
| Certification Vendor: | Western Governors University (WGU) |
| Exam Name: | Operations Management |
| Exam Number: | C215 / VDC2 |
| Exam Format: | Multiple Choice, Select All That Apply |
| Related Certifications: | Master of Business Administration (MBA) |
| Available Languages: | English |
| Sample Questions: | WGU Operations-Management Sample Questions |
| Exam Way: | Online proctored Objective Assessment (OA) through WGU's testing system |
| Pre Condition: | Enrollment in WGU MBA program; some sources recommend completion of earlier MBA courses first. |
| Official Syllabus URL: | https://www.wgu.edu/online-business-degrees/mba-masters-business-administration.html |
WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Competency 4: Supply Chain Management | - Sourcing and procurement - Inventory management - Supply chain design and strategy - Logistics and distribution |
| Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) |
| Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Aggregate planning |
| Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) - Six Sigma methodology |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Why is capacity requirements planning (CRP) important?
A) It creates a transparent view of lead time and overtime usage in work centers.
B) It provides the ability to compare available production capabilities to the planned workload.
C) It enables an assessment of employee production efficiency.
D) It coordinates availability of materials for production processes.
2. Which two statements are true about effective capacity?
Choose 2 answers
A) An effective capacity is lower than design capacity.
B) An effective capacity is a permanent measure used to achieve design capacity.
C) An effective capacity is a temporary measure used to achieve design capacity.
D) An effective capacity maintains a minimum output rate under normal conditions.
3. Which continuous improvement method does Cpk measure?
A) What a process is capable of and how long it will take to conclude
B) How close one is to a target and how consistent one is with the average performance
C) Parts per million on the capability index
D) The most common measurement process
4. In which organizational layout would one expect to see items arranged by type?
A) Hybrid
B) Process
C) Product
D) Fixed
5. What is a major factor in the decision to locate a business near its primary market territory?
A) Proximity to labor
B) Proximity to customers
C) Proximity to a community center
D) Proximity to parks
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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