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Updated: Oct 02, 2026
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WGU Operations-Management Exam Overview:
| Certification Vendor: | Western Governors University (WGU) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | C215 / VDC2 |
| Exam Format: | Multiple Choice, Select All That Apply |
| Related Certifications: | Master of Business Administration (MBA) |
| Available Languages: | English |
| Sample Questions: | WGU Operations-Management Sample Questions |
| Exam Way: | Online proctored Objective Assessment (OA) through WGU's testing system |
| Pre Condition: | Enrollment in WGU MBA program; some sources recommend completion of earlier MBA courses first. |
| Official Syllabus URL: | https://www.wgu.edu/online-business-degrees/mba-masters-business-administration.html |
WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Competency 4: Supply Chain Management | - Sourcing and procurement - Inventory management - Supply chain design and strategy - Logistics and distribution |
| Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) |
| Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Aggregate planning |
| Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) - Six Sigma methodology |
WGU Operations Management (C215, VDC2) Sample Questions:
Why is capacity requirements planning (CRP) important?
- A. It creates a transparent view of lead time and overtime usage in work centers.
- B. It provides the ability to compare available production capabilities to the planned workload.
- C. It enables an assessment of employee production efficiency.
- D. It coordinates availability of materials for production processes.
Correct Answer: B 🗳️
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Which two statements are true about effective capacity?
Choose 2 answers
- A. An effective capacity is lower than design capacity.
- B. An effective capacity is a permanent measure used to achieve design capacity.
- C. An effective capacity is a temporary measure used to achieve design capacity.
- D. An effective capacity maintains a minimum output rate under normal conditions.
Correct Answer: A,B 🗳️
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Which continuous improvement method does Cpk measure?
- A. What a process is capable of and how long it will take to conclude
- B. How close one is to a target and how consistent one is with the average performance
- C. Parts per million on the capability index
- D. The most common measurement process
Correct Answer: B 🗳️
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In which organizational layout would one expect to see items arranged by type?
- A. Hybrid
- B. Process
- C. Product
- D. Fixed
Correct Answer: B 🗳️
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What is a major factor in the decision to locate a business near its primary market territory?
- A. Proximity to labor
- B. Proximity to customers
- C. Proximity to a community center
- D. Proximity to parks
Correct Answer: B 🗳️
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