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EXIN ITSM20F.EN Exam is recognized by many organizations around the world as a standard for evaluating the competency of ITSM professionals. ITSM20F.EN exam provides individuals with the opportunity to demonstrate their knowledge and skills in ITSM and to gain recognition for their expertise. By passing the exam, individuals can enhance their career prospects and demonstrate their commitment to professional development in the field of ITSM.

EXIN ITSM20F.EN Exam Overview:

Certification Vendor:EXIN
Exam Name:EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
Exam Number:ITSM20F.EN
Real Exam Qty:40
Certificate Validity Period:Lifelong
Passing Score:65% (26/40)
Available Languages:English, Japanese, Brazilian Portuguese, Korean
Related Certifications:ITSM20FB Bridge Exam
ISO/IEC 20000 Professional
ISO/IEC 20000 Expert
Exam Duration:60 minutes
Exam Price:USD 215–265 / EUR 190–240
Exam Format:Multiple-choice questions, Closed-book, No notes/electronic aids
Recommended Training:A Guide to ISO/IEC 20000-1:2018
EXIN Official Courseware
Exam Registration:Pearson VUE
Official EXIN Registration
Sample Questions:EXIN ITSM20F.EN Sample Questions
Exam Way:Online proctored or in-person at authorized test centers
Pre Condition:No formal prerequisites; open to all interested in ITSM
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018

The IT Service Management Foundation based on ISO/IEC 20000 certification exam covers a broad range of topics that are relevant to IT service management practices. To pass the exam, the candidates are required to have a complete understanding of these topics. Some of the key areas that are covered are service management system, design & transition, service delivery processes, relationship management, and service level management, among others.

EXIN ITSM20F.EN (IT Service Management Foundation based on ISO/IEC 20000) Certification Exam is designed to test the fundamental knowledge and understanding of IT Service Management based on the ISO/IEC 20000 standard. IT Service Management Foundation based on ISO/IEC 20000 certification is ideal for IT professionals who are looking to gain knowledge and expertise in IT Service Management and are interested in pursuing a career in IT Service Management. The ITSM20F.EN certification exam covers various topics such as Service Management System, Service Management Processes, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

IT Service Management (ITSM) is a crucial aspect of any IT organization as it helps in the efficient delivery of services to customers. It helps manage and optimize the IT infrastructure, aligning it with business objectives, and maintaining the service quality as per industry standards. The EXIN ITSM20F.EN (IT Service Management Foundation based on ISO/IEC 20000) exam is designed to provide knowledge to professionals in IT Service Management. ITSM20F.EN exam is the first step towards achieving certification in IT Service Management and is globally recognized.

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

EXIN ITSM20F.EN Exam Syllabus Topics:

SectionWeightObjectives
Introduction to IT Service Management20%- Concepts: services, customers, suppliers, stakeholders
- Purpose, value and scope of ITSM
- Structure and benefits of ISO/IEC 20000 standard
Service Management System (SMS)30%- Planning, risk management and resource management
- Documentation and process management
- Leadership, policy and objectives
- Organizational context and governance
Design and Transition of New or Changed Services15%- Service acceptance criteria and transition planning
- Requirements definition and service design
Service Operation Processes35%- Service delivery processes
  • 1. Service level management
  • 2. Service continuity management
  • 3. Budgeting and accounting for services
  • 4. Capacity management
  • 5. Information security management
  • 6. Availability management
- Resolution and fulfillment processes
  • 1. Incident management
  • 2. Service request fulfillment
  • 3. Problem management
- Relationship processes
  • 1. Supplier management
  • 2. Business relationship management
- Control processes
  • 1. Change management
  • 2. Configuration management
  • 3. Release and deployment management
- Performance evaluation and continual improvement

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