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Updated: Sep 09, 2026
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The ITSM20FB exam covers a range of topics related to IT service management, including service delivery processes, service level management, incident management, problem management, and change management. In addition, the exam also covers topics related to the ISO/IEC 20000 standard, such as the requirements for a service management system, the service management policy, and the service management plan.
EXIN ITSM20FB Exam is designed for IT professionals who already hold an ITIL Foundation certification and wish to bridge to the ISO/IEC 20000 standard. The ISO/IEC 20000 standard provides a framework for ITSM best practices and helps organizations manage their IT services effectively. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification course provides an in-depth understanding of ISO/IEC 20000 and how it can be applied in IT service management.
Obtaining the EXIN ITSM20FB certification is a valuable achievement for IT professionals who want to advance their careers in IT Service Management. It demonstrates their knowledge and understanding of the latest industry standards and best practices, and can increase their credibility and marketability in the job market. Additionally, the certification is recognized globally, making it a valuable asset for professionals who work with international clients or organizations.
Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
EXIN ITSM20FB exam is an IT Service Management Foundation Bridge certification which is based on the latest version of ISO/IEC 20000. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification is meant to test the candidate’s knowledge in IT service management, particularly emphasizing the ITIL lifecycle phases and ISO/IEC 20000 certification scheme. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification is ideal for IT professionals who are seeking to enhance their knowledge in IT service management.
EXIN ITSM20FB Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 (ITSM20FB) |
| Exam Number: | ITSM20FB |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Related Certifications: | ITIL Foundation (equivalent knowledge baseline) ISO/IEC 20000 Foundation |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Recommended Training: | EXIN Training Partners |
| Exam Registration: | EXIN Official Certification Page |
| Sample Questions: | EXIN ITSM20FB Sample Questions |
| Exam Way: | Online proctored or authorized test center |
| Pre Condition: | Recommended prior knowledge of IT service management concepts or ISO/IEC 20000 Foundation level understanding |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM20FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Relationship Processes | - Business relationship management - Supplier management |
| Service Management System (SMS) | - Service management principles and governance - ISO/IEC 20000 framework overview |
| Service Delivery Processes | - Capacity and availability management - Service level management - Service continuity management |
| Control and Release Processes | - Change management - Configuration management - Release and deployment management |
| Resolution Processes | - Problem management - Incident management |
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