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ITIL ITIL-4-Specialist-Create-Deliver-and-Support日本語 Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS)
Exam Name:ITIL 4 Specialist: Create, Deliver and Support Examination
Exam Number:ITIL-4-Specialist-Create-Deliver-and-Support
Related Certifications:ITIL 4 Foundation
ITIL 4 Managing Professional
Exam Duration:90 minutes
Certificate Validity Period:No expiry (ITIL 4 certifications are currently valid indefinitely)
Available Languages:English
Exam Format:Multiple Choice, Closed Book
Real Exam Qty:40
Passing Score:70% (typically 28/40)
Exam Price:Varies by region (approximately £350–£500 GBP equivalent)
Recommended Training:PeopleCert Official ITIL 4 CDS Training
Exam Registration:PeopleCert ITIL Certification Page
Sample Questions:ITIL ITIL-4-Specialist-Create-Deliver-and-Support日本語 Sample Questions
Exam Way:Online proctored or in-person exam via PeopleCert accredited providers
Pre Condition:ITIL 4 Foundation certification is required before taking this exam.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support

ITIL ITIL-4-Specialist-Create-Deliver-and-Support日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
Topic 2
  • Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
Topic 3
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 4
  • Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

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