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Updated: Sep 12, 2026

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HP HP0-M22 Exam Overview:

Certification Vendor:HP (Hewlett-Packard)
Exam Name:Implementing HP Service Manager Software
Exam Number:HP0-M22
Available Languages:English
Related Certifications:HP Service Manager Implementation
HP ExpertOne
Exam Price:$200 USD (historical)
Certificate Validity Period:3 years
Exam Duration:105 minutes
Real Exam Qty:75
Exam Format:Multiple Choice
Passing Score:47 / 62%
Recommended Training:HP Service Manager Essentials (HF509S)
Exam Registration:Prometric Registration (historical)
Sample Questions:HP HP0-M22 Sample Questions
Exam Way:Onsite at Prometric testing centers (retired)
Pre Condition:6 months experience with HP Service Manager 7.x; ITIL Foundations certification recommended
Official Syllabus URL:https://community.opentext.com/cfs-file/__key/telligent-evolution-components-attachments/00-216-01-00-00-66-00-72/331538.pdf

HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Architecture, Installation and Deployment25%- Installation and upgrade
  • 1. Database setup
    • 2. Client deployment
      • 3. Server installation
        - System architecture
        • 1. Port and firewall requirements
          • 2. Network topology
            Topic 2: Troubleshooting and Optimization10%- Error diagnosis
            - Performance tuning
            Topic 3: HP Service Manager Processes and Modules8%- ITIL-aligned processes
            • 1. Change management
              • 2. Release management
                • 3. Service level management
                  • 4. Problem management
                    • 5. Incident management
                      - Tailoring and engine components
                      • 1. Security configuration
                        • 2. Approval engine
                          • 3. Notification engine
                            Topic 4: Administration, Maintenance and Reporting24%- System administration
                            • 1. User and role management
                              • 2. Backup and recovery
                                - Reporting and integration
                                • 1. Decision Center
                                  • 2. Crystal Reports
                                    Topic 5: Fundamental HP Service Manager Technologies and Methodologies8%- Integration methods
                                    • 1. Connect-It
                                      • 2. LDAP
                                        • 3. Web Services
                                          - Client types and features
                                          • 1. Web client
                                            • 2. Windows client
                                              - Server components and functions
                                              • 1. RDBMS server
                                                • 2. Application server
                                                  • 3. Web server
                                                    Topic 6: Configuration and Customization25%- Process configuration
                                                    • 1. Form layout
                                                      • 2. Workflow design
                                                        - Data management
                                                        • 1. Custom fields and dictionaries
                                                          • 2. Database schema
                                                            • 3. Global variables and lists

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