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Updated: Aug 28, 2026
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The CIS-PPM certification exam covers a wide range of topics related to Project Portfolio Management, including demand management, resource management, project management, financial management, and reporting. Professionals who pass the exam will have demonstrated their expertise in implementing and configuring the ServiceNow PPM solution. They will have the ability to work with stakeholders to gather requirements, design a PPM solution, and implement it in a ServiceNow environment.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-ppm-blueprint.pdf
ServiceNow CIS-PPM certification exam is a rigorous and challenging exam that requires a significant amount of preparation and study. Candidates must have a deep understanding of project management principles, as well as a strong grasp of the ServiceNow platform. To prepare for the exam, candidates can take advantage of a range of resources, including online courses, study guides, and practice exams.
ServiceNow CIS-PPM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Project Portfolio Management (PPM) |
| Exam Number: | CIS-PPM |
| Available Languages: | English |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Exam Price: | $300 - $450 USD |
| Real Exam Qty: | 60 |
| Related Certifications: | CIS-SPM (Strategic Portfolio Management, successor) |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Strategic Portfolio Management Implementation Course |
| Exam Registration: | Pearson VUE ServiceNow Learning Portal |
| Sample Questions: | ServiceNow CIS-PPM Sample Questions |
| Exam Way: | Online proctored (Pearson OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Recommended: ServiceNow Administration Fundamentals, Platform Implementation, 6 months of implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-project-portfolio |
ServiceNow CIS-PPM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Idea & Demand Configuration | 21% | - Stakeholder definition and assessments - Idea creation and configuration - Idea-to-demand conversion - Demand form and workbench setup |
| PPM Application Overview | 22% | - System properties and preferences - Plugins and activation - Tables and data model - User, role and group administration |
| Resource Management | 15% | - Resource workspace configuration - Resource schedules and attributes - Capacity planning and allocation |
| Project & Portfolio Configuration | 25% | - Baselines, dependencies and scheduling - Portfolio structure and hierarchy - Planning console and status reports - Project templates and workspace |
| PPM Implementation Overview | 2% | - PPM personas and roles - PPM overview and business model - Now Create methodology |
| Financial Management | 10% | - Cost types and fiscal calendar - Budgeting and investment tracking - Rate models and financial planning |
| Reporting, Analytics & Integrations | 2% | - Integration with other ServiceNow applications - Dashboards and performance analytics |
| Timecard Management | 5% | - Timecard policies and categories - Rate types and approval workflows |
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