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Updated: Oct 02, 2026

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Nortel 922-062 Exam Overview:

Certification Vendor:Nortel Networks
Exam Name:Nortel Contact Center Rls. 7.0 SCE Scripting
Exam Number:922-062
Real Exam Qty:60 - 100
Related Certifications:Nortel Contact Center Manager Rls. 7.0 Administration (922-060)
Nortel Contact Center Rls. 7.0 Networking (922-061)
Exam Duration:90 minutes
Exam Price:Discontinued / Not Available
Available Languages:English
Exam Format:Multiple Choice
Passing Score:70% - 75%
Certificate Validity Period:3 Years
Exam Way:Proctored onsite at authorized testing centers (when active)
Pre Condition:Basic knowledge of Nortel Contact Center Rls. 7.0 architecture; recommended completion of 922-060 or equivalent experience

Nortel 922-062 Exam Syllabus Topics:

SectionWeightObjectives
Media & IVR Handling20%- Voice prompts and audio resources
- IVR menu design and navigation
- DTMF input processing
Call Flow Control & Routing30%- Time-of-day and conditional routing
- Call processing logic
- Skill-based routing configuration
Deployment & Maintenance10%- Script deployment and activation
- Version control and updates
- Monitoring and performance tuning
SCE Scripting Fundamentals25%- Introduction to SCE Script Editor
- Variables, constants, and expressions
- Basic script structure and syntax
Integration & Advanced Features15%- Script debugging and testing
- Error handling and exception logic
- Database and external system integration

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